Gap widens between best and worst energy suppliers for complaint handling
Dydd Mercher, 9 Rhagfyr 2015
New data from Citizens Advice shows the gap between the best and worst energy suppliers for handling customer complaints has increased.
“Still a way to go” on Universal Credit, Citizens Advice says
Dydd Mawrth, 8 Rhagfyr 2015
Citizens Advice has today said Universal Credit has “a way to go” before it lives up to its promise. The national charity has highlighted the importance of people moving into stable jobs that support them going forward.
Just 1 in 7 under 35s fulfilling ambitions of self-employment
Dydd Sul, 6 Rhagfyr 2015
Less than half of people who say they’d like to be self-employed are achieving this aspiration, reveal new figures from Citizens Advice.
Coercive control law a “welcome step” to ending suffering of domestic abuse victims, says Citizens Advice
Dydd Sadwrn, 5 Rhagfyr 2015
It’s important Government plan drives down consumer bills
Dydd Llun, 30 Tachwedd 2015
Citizens Advice has responded to the Government’s publication of A Better Deal – which aims to boost competition and bring down bills.
Christmas can cost 72% more on a payday loan
Dydd Gwener, 27 Tachwedd 2015
Taking out a payday loan to pay for Christmas could increase costs by almost £600. New analysis from Citizens Advice finds the average spend for Christmas jumps from £821 to £1,413 if paid for with a typical payday loan of three months.
PPI deadline mustn’t let banks off the hook
Dydd Iau, 26 Tachwedd 2015
Citizens Advice has responded to the launch of the Financial Conduct Authority (FCA)’s consultation on proposals to introduce a deadline for making payment protection insurance (PPI) complaints.
Citizens Advice response to the Autumn Statement and Spending Review
Dydd Mercher, 25 Tachwedd 2015
As the Government sets out its spending plans for the next four years, Citizens Advice Chief Executive Gillian Guy says that while this Spending Review offers relief to households braced for tax credit cuts but sets a long term challenge for local government.
Energy firms have no excuse for poor service, says Citizens Advice
Dydd Mercher, 25 Tachwedd 2015
Energy firms have no excuse for poor service, says Citizens Advice
Millions are struggling to save for the future
Dydd Iau, 19 Tachwedd 2015
11.7 million people have not been able to save any money for the future in the past two years, new research from Citizens Advice reveals today.
£100 drop in monthly income can drive households into debt
Dydd Mercher, 18 Tachwedd 2015
Consistent, high quality support “from start to finish” needed for victims and witnesses
Dydd Iau, 12 Tachwedd 2015
Citizens Advice has today called for consistent and high-quality support for victims of crime and witnesses. The charity, which runs the Witness Service, has also highlighted the importance of police identifying victims of domestic abuse.
Scrapping support for onshore wind developments could hit energy customers
Dydd Mercher, 4 Tachwedd 2015
Government proposals to block onshore wind farms could cost energy consumers at least £0.5 billion, a new report has warned.
Credit card debts can quickly spiral out of control, warns Citizens Advice
Dydd Mawrth, 3 Tachwedd 2015
Citizens Advice has responded to a Financial Conduct Authority (FCA) report today outlining the extent of credit card debt in Britain.
Christmas shoppers urged to use their rights as complaints soar
Dydd Llun, 2 Tachwedd 2015
Faulty goods, misleading claims and substandard services mean Christmas presents fly back on to the shelves in January, according to new figures from Citizens Advice.
Money Saving Expert Martin Lewis gifts £1 million to Citizens Advice
Dydd Gwener, 30 Hydref 2015
Consumer champion and founder of MoneySavingExpert.com Martin Lewis has today announced that he is giving £1 million to Citizens Advice.
Half of UK adults willing to pay for financial advice on pensions choices
Dydd Iau, 29 Hydref 2015
Only one in 50 (2 per cent) people would pay over £1,000 for advice on a defined contribution pension pot worth £61,000, new research from Citizens Advice finds.
New Director of Policy and Advocacy at Citizens Advice
Dydd Mawrth, 27 Hydref 2015
Citizens Advice has appointed James Plunkett as its new Director of Policy and Advocacy.
FCA compensation order good for customers, says Citizens Advice
Dydd Llun, 26 Hydref 2015
Citizens Advice has welcomed a decision that Dollar Financial UK will refund £15.4million to 147,000 customers. The company, which owns payday loan brands like The Money Shop, gave loans to borrowers who in some cases could not afford to repay.
Line managers need better understanding of flexible work entitlements
Dydd Llun, 26 Hydref 2015
Employers must ensure line managers of people on non-traditional contracts properly understand their staff’s entitlements, says Citizens Advice.