Sky-high exit fees need to stop
Dydd Iau, 11 Mehefin 2015
Citizens Advice highlights high exit fees faced by some broadband and mobile customers as Ofcom plans to allow consumers to switch providers without penalties.
Working parents ‘held hostage’ by childcare needs
Dydd Sul, 7 Mehefin 2015
Advice queries about early years provision doubled in the last year. The challenge of finding and maintaining affordable childcare is restricting parents’ working lives, reveals new research from Citizens Advice.
Delays to PIP still ‘unacceptably common’
Dydd Gwener, 5 Mehefin 2015
Citizens Advice has today said that over two years since they were introduced Personal Independence Payments (PIP) are still not fit for purpose.
Citizens Advice says banks ‘have only themselves to blame’ for PPI fines
Dydd Gwener, 5 Mehefin 2015
Citizens Advice has said the banking industry must make sure customers affected by the PPI misselling scandal are properly compensated. It comes as the FCA fines Lloyds Bank a record £117 million for mishandling PPI complaints between March and October 2012.
Patients waiting more than two weeks to register with a GP
Dydd Mercher, 3 Mehefin 2015
Almost one in 10 patients find it takes more than two weeks to register with a surgery, reveals new research from Citizens Advice.
Financial abuse going “under the radar”
Dydd Llun, 1 Mehefin 2015
Just 2 in 5 UK adults are aware that domestic abuse can include a financial element, finds new research from Citizens Advice.
Government must ‘learn from mistakes’ of welfare reforms
Dydd Gwener, 29 Mai 2015
Citizens Advice has said the Government must fully understand the impact of any changes to welfare, and implement any further reforms at a safe and steady pace.
Funding and responsibility for tackling fuel poverty in England should be devolved to councils
Dydd Iau, 28 Mai 2015
As the latest fuel poverty statistics are published, Citizens Advice is calling for programmes to help the fuel poor in England to be delivered by local authorities rather than energy suppliers.
People still facing daily money worries and concerns about future finances
Dydd Sul, 24 Mai 2015
Citizens Advice reveals changing concerns of people’s day to day lives.
E.ON has responded to the needs of prepay customers, says Citizens Advice
Dydd Iau, 21 Mai 2015
E.ON has responded to the needs of prepayment customers with a Smart prepay option that offers alternative ways to top up and the same monthly prices that direct debit customers pay, following Citizens Advice’s Fair Play for Prepay campaign.
Half a million children living in unsafe private rented homes
Dydd Iau, 21 Mai 2015
Rogue landlords are raking in £5.6billion a year for unsafe homes that fail to meet legal standards, a new report shows today. (Thursday May 21, 2015) A major Citizens Advice study reveals 740,000 households in England live in privately rented homes that present a severe threat to tenants' health.
SSE 'making more money from fewer customers'
Dydd Mercher, 20 Mai 2015
Citizens Advice has urged energy companies to make sure customers feel the benefit of wholesale energy price decreases, in light of SSE posting a retail profits increase of 39.7%.
Almost £400million a year spent on GPs doing non-health work
Dydd Mawrth, 19 Mai 2015
Charity says more needs to be done to relieve pressure on GPs
Scottish Power most complained about energy company
Dydd Gwener, 15 Mai 2015
Scottish Power is the most complained about energy supplier in Britain, the latest figures from Citizens Advice reveal.
Citizens Advice says PPI scandal ‘must end’
Dydd Mawrth, 14 Ebrill 2015
Citizens Advice has called on the banking industry to end the PPI scandal once and for all, as the FCA fines Clydesdale Bank £20.7million for ‘serious failings’ in the way it handled complaints.
Pensioners feel the sting as prime targets for scammers
Dydd Gwener, 10 Ebrill 2015
Convincing victims to move their pension pots into fraudulent schemes, pretending to be their employer or pension provider, and offering bogus ‘free’ financial advice, are among the tactics scammers use target pensioners reveals Citizens Advice.
How to make the most of your Pension Wise appointment
Dydd Iau, 2 Ebrill 2015
Pension reforms coming in on 6 April mean that people approaching retirement have more choices about how to use their pension pots. For the first time, people will have the freedom to decide whether they buy an annuity, take a lump sum, or a mixture or both.
E.ON ruling must send signal to entire industry, says Citizens Advice
Dydd Iau, 2 Ebrill 2015
Citizens Advice has responded to the announcement that Ofgem has secured £7.75m from E.ON after they incorrectly charged exit fees and/or overcharged customers following price rises. The payment will go towards the Energy Best Deal Extra project ran by Citizens Advice.
Pre-pay energy customers get a second rate service, says Citizens Advice
Dydd Mawrth, 31 Mawrth 2015
Workers struggling at ‘sharp end’ of insecure jobs
Dydd Llun, 30 Mawrth 2015
Irregular hours from flexible work and zero hour contracts leave some workers anxiously facing eviction, afraid to speak out about their employment rights for fear of losing their work, or with debts piling up, new research by Citizens Advice finds.