If you can’t repay a loan or something you bought on finance because of coronavirus
You can get help if coronavirus has made it difficult for you to:
- repay a loan
- pay for something you bought on finance - for example, a car or something for your home like a washing machine or furniture
You might be able to get your payments reduced or paused. You might also be able to stop something you bought on finance from being repossessed.
If you can’t repay a loan from a Credit Union
Contact the Credit Union – they should help you deal with your repayments. For example they might offer to:
- reduce or pause your payments for a limited time
- stop adding interest to the loan for a limited time
- help you work out a plan to pay what you owe
Getting your payments reduced or paused
At the moment, lenders and finance companies are expected to agree to reduce or pause your payments for a limited time if you can’t pay because of coronavirus. This is called a ‘payment deferral’. If you have a guarantor, the lender shouldn’t try to get money from them during this time.
A payment deferral won’t help you pay off the money you owe. It’s usually not a good idea to ask for a payment deferral if either:
you were already struggling to repay your loan before coronavirus
you don’t think you’ll be in a better position to pay at the end of the deferral
If you get a payment deferral, it might make it harder to get credit in the future, for example a loan.
Contact your nearest Citizens Advice if you’re not sure whether to ask for a payment deferral or you want to check other ways to repay your loan.
If you want a payment deferral
Check the website of your lender or finance company to find out how to ask for a deferral.
If you can, keep making your payments until they agree to reduce or pause them.
A payment deferral can last up to:
- 1 month for payday loans
- 3 months for something you’ve bought on finance
- 3 months for a loan from a pawnbroker – this mean they’ll wait 3 months before they sell your things
- 3 months for a student loan you got before 1998 – you can’t get a deferral for a student loan you got in or after 1998
- 3 months for most other types of loan
If you’re still struggling at the end of the deferral, you can ask for a second payment deferral of up to 3 months. You won’t get a second deferral for payday loans.
If you still need help after deferring your student loan payments, you can ask for a 12 month deferral. It might take a while to arrange this – you’ll need to show you have a low income.
You’ll need to make up the payments you miss during a payment deferral – the lender or finance company might also charge you interest. This means after the payment deferral you’ll have to either:
- pay more each month
- keep making payments for longer
When the payment deferral ends, the lender or finance company should help you work out a plan to pay what you owe. This includes if you have to pay a final large payment to own a car.
If you’re refused a deferral from your lender or finance company
If you get a letter saying you’re in arrears
If you get a payment deferral, your lender or finance company might still send you letters saying you’re in arrears.
If this is the first time you’ve had a letter about arrears, you shouldn’t have to do anything about it - but it’s a good idea to contact the company to make sure.
If you were already getting letters about arrears before the payment deferral, you’ll still need to deal with these. Make sure you’ve read what the letter says you should do. You can also check our advice on dealing with your debts.
If you get a payment deferral for a car
You might have to pay for other things - for example, if you need to extend or renew your:
- road tax
- breakdown cover
If the finance company wants to repossess your car or goods
Tell the finance company why you need your car or goods - they shouldn’t repossess anything you need until 31 October 2020. For example, you might need a car so you can get to work.
If the finance company wants to change your agreement
They need to get your permission before they make any changes.
They might try to give you a worse deal. For example, they might say the car you bought on finance has gone down in value and you need to pay more to make up for it.
Before you let them change the agreement, contact your nearest Citizens Advice for help.