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Domestic violence and abuse - getting help

This advice applies to England

If there’s an emergency

Call the police on 999.

If you're a victim of domestic violence or abuse, there are many different organisations which can help you.

If you think you've experienced trafficking, find out more about about getting help.

Coronavirus – staying safe

We know it might be harder than normal to get away from your home or stay somewhere else.

There are still things you can do to get support and stay safe. Check the guide to staying safe on the SafeLives website.

Organisations for women

National Domestic Abuse helpline

The National Domestic Abuse Helpline is a freephone 24 hour helpline which provides advice and support to women and can refer them to emergency accommodation.

The National Domestic Abuse Helpline is run by Refuge.

There are translation facilities if your first language is not English. The Helpline also offers BT Type talk for callers with hearing difficulties. The Helpline worker contacts the Type talk operator so that the caller can communicate through them.

Telephone: 0808 200 0247
Monday to Sunday, 24 hours

Online submission form: www.nationaldahelpline.org.uk/Contact-us

Website: www.nationaldahelpline.org.uk

Refuge

Their helpline offers advice and support to women experiencing domestic violence.

Refuge also provide safe, emergency accommodation through a network of refuges throughout the UK, including culturally-specific services for women from minority ethnic communities and cultures.

Their website also includes some information for men who are either being abused or who are abusers.

Telephone: 0808 200 0247
Monday to Sunday, 24 hours

Email: info@refuge.org.uk
Website: www.refuge.org.uk

Women's Aid

The Women's Aid website provides a wide range of resources to help women and young people.

This includes The Survivor's Handbook which provides a range of information including legal and housing advice, tips on how to create a safety plan and advice for people with specialist housing needs. It's available in 11 languages and in audio. 

They also run a website to support to children and teenagers who may be living in a home affected by domestic violence, or who may be in a violent relationship themselves.

Website: www.womensaid.org.uk

Rights of Women

Rights of Women offers confidential legal advice on domestic and sexual violence. They produce free information sheets which can be downloaded from their website - www.rightsofwomen.org.uk.

Family law advice line: 020 7251 6577
Tuesday to Thursday, 7pm to 9pm
Friday 12pm to 2pm

Criminal law advice line: 020 7251 8887
Tuesday 7pm to 9pm

Immigration and asylum law advice line: 020 7490 7689
Monday, 10am to 1pm and 2pm to 5pm
Thursday 10am to 1pm and 2pm to 5pm

Textphone advice line: 020 7490 2562 (on the days and times above)

Administration: 020 7251 6575
Fax: 020 7490 5377
Email: info@row.org.uk
Website: www.rightsofwomen.org.uk

FLOWS gives legal advice to women who are affected by domestic abuse - they also give advice to front line workers.

Helpline: 0203 745 7707
Monday to Sunday, 9am to 5pm

Email: FLOWS@rcjadvice.org.uk
Website: https://www.rcjadvice.org.uk/family/flows-finding-legal-options-for-women-survivors/    

Organisations for men

Respect - Men's Advice Line

The Men's Advice Line is a confidential helpline for all men experiencing domestic violence by a current or ex-partner. They provide emotional support and practical advice, and can give you details of specialist services that can give you advice on legal, housing, child contact, mental health and other issues.

Helpline: 0808 801 0327
Monday and Wednesday, 9am to 8pm
Tuesday, Thursday, Friday, 9am to 5pm

Email: info@mensadviceline.org.uk
Website: www.mensadviceline.org.uk

ManKind Initiative

The ManKind Initiative is a charity offering information and support to men who are victims of domestic abuse or violence. This can include information and support on reporting incidents, police procedures, housing, benefits and injunctions. They can refer you to a refuge, local authority or other another support service if you need it.

Telephone: 01823 334 244
Monday to Friday, 10am to 4pm

Email: admin@mankind.org.uk
Website: new.mankind.org.uk

SurvivorsUK

This is a helpline for men who have been victims of rape or sexual abuse.

They may be able to arrange counselling or a support group if you live in the London area, or provide details of an appropriate service if you don't.

You can contact the SurvivorsUK helpline through an online chat service, text message or WhatsApp.

Online chat: www.survivorsuk.org/ways-we-can-help/online-helpline/
Text message: 020 3322 1860
WhatsApp: 07491 816064
Monday to Sunday, 12pm to 8pm

Admin: 0203 598 3898
Monday to Friday, 9.30am to 5pm

E-mail: info@survivorsuk.org
Website: www.survivorsuk.org

Everyman Project


The Everyman Project offers counselling to men in the London area who want to change their violent or abusive behaviour. It also has a national helpline which offers advice to anyone worried about their own, or someone else's, violent or abusive behaviour.

Helpline: 0203 642 8850
Tuesday and Thursday, 11am to 4.45pm

E-mail: everymanproject@btopenworld.com
Website: www.everymanproject.co.uk.

Organisations for women and men

RCJ Advice Family Service

RCJ Advice Family Service can give legal advice to people who are affected by domestic abuse or need family law help – find out more on the RCJ Advice website.

Rape Crisis

Rape Crisis (England and Wales) is an umbrella organisation for Rape Crisis Centres across England and Wales. The website has contact details for centres and gives basic information about rape and sexual violence for survivors, friends, family, students and professionals. Rape Crisis (England and Wales) also runs a freephone helpline.

National Freephone Helpline: 0808 802 9999
Monday to Sunday, 12pm to 2.30pm and 7pm to 9.30pm

Website: www.rapecrisis.org.uk

Honour Network Helpline

The Honour Network Helpline is a national helpline run by Karma Nirvana, a national charity which advises victims and survivors of forced marriage and honour-based abuse.

Helpline: 0800 599 9247
Monday to Friday, 9am to 5pm

Website: www.karmanirvana.org.uk

Action on Elder Abuse

Action on Elder Abuse gives confidential advice and information to older people who are victims of violence or abuse. A relative or friend of the person being abused can also contact the helpline on behalf of the older person. The helpline can be used in the case of older people who live at home, in a care home or who are in hospital.

Helpline: 0808 808 8141
Monday to Friday, 9am to 5pm

Tel: 020 8835 9280
Email: enquiries@elderabuse.org.uk
Website: www.elderabuse.org.uk

National Stalking Helpline

The National Stalking Helpline can provide advice on how to deal with any type of stalking behaviour. This includes advice on how to report the behaviour to the police, and what you can expect if you report something.

Helpline: 0808 802 0300
Monday, Tuesday, Thursday and Friday, 1pm to 4pm

Email: advice@stalkinghelpline.org
Website: www.stalkinghelpline.org

Respect Phoneline

Respect Phoneline offers information and advice to men and women in heterosexual or same-sex relationships who want to stop their violent behaviour.

Telephone: 0808 802 4040 (free from landlines and most mobiles)
Monday to Friday, 9am to 5pm

Webchat: Wednesday, Thursday and Friday, 10am to 11am and 3pm to 4pm

E-mail: info@respectphoneline.org.uk
Website: www.respectphoneline.org.uk

Organisations for lesbian, gay, bisexual and transgender people

National LGBT+ Domestic Abuse Helpline

Galop provides support for lesbian, gay, bisexual and transgender people experiencing domestic violence.

Helpline: 0800 999 5428
Monday to Tuesday, 10am to 5pm
Wednesday to Thursday, 10am to 8pm
Friday, 10am to 5pm

Tuesday 1pm to 5pm is a trans specific service

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