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Domestic violence and abuse - organisations which give information and advice

If you have suffered domestic violence or abuse, there are many different organisations which can help you.

Find out which organisation is best placed to help you.

Organisations for women

National Domestic Violence helpline

The National Domestic Violence Helpline is a freephone 24 hour helpline which provides advice and support to women and can refer them to emergency accommodation.

The National Domestic Violence Helpline is run in partnership between Refuge and Women's Aid.

There are translation facilities if your first language is not English. The Helpline also offers BT Type talk for callers with hearing difficulties. The Helpline worker contacts the Type talk operator so that the caller can communicate through them.

Telephone: 0808 200 0247 (24 hours)
Email: helpline@womensaid.org.uk (you will receive a response within 3 working days)
Website: www.nationaldomesticviolencehelpline.org.uk

Refuge

This national helpline offers advice and support to women experiencing domestic violence. Refuge provides safe, emergency accommodation through a network of refuges throughout the UK. It also provides culturally-specific services for women from different minority ethnic communities and cultures. Their website has links to specialist organisations, including specialist organisations for refugees. It includes some information for men who are either being abused or who are abusers.

Telephone: 0808 200 0247 (24 hours)
Email: info@refuge.org.uk
Website: www.refuge.org.uk

Women's Aid

The Women's Aid website provides a wide range of resources to help women and young people.

This includes The Survivor's Handbook PDF which provides a range of information including legal and housing advice, tips on how to create a safety plan and advice for people with specialist housing needs. It's available in 11 languages and in audio. 

They also run a website to support to children and teenagers who may be living in a home affected by domestic violence, or who may be in a violent relationship themselves.

Telephone: 0808 200 0247 (24 hours)
Email: helpline@womensaid.org.uk
Website: www.womensaid.org.uk

Rights of Women

Rights of Women offers confidential legal advice on domestic and sexual violence. They produce free information sheets which can be downloaded from their website - www.rightsofwomen.org.uk.

Family law advice line: 020 7251 6577 (Monday, Tuesday, Wednesday and Thursday 7pm-9pm; Friday 12 noon-2pm)

Criminal law advice line: 020 7251 8887 (Tuesday 11am-1pm)

Immigration and asylum law advice line: 020 7490 7689 (Monday 12 noon-3pm; Thursday 10am-1pm)

Textphone advice line: 020 7490 2562 (on the days and times above)

Administration: 020 7251 6575
Fax: 020 7490 5377
E-mail: info@row.org.uk
Website: www.rightsofwomen.org.uk

Organisations for men

Men's Advice Line

The Men's Advice Line is a confidential helpline for all men experiencing domestic violence by a current or ex-partner. This includes all men, in heterosexual or same-sex relationships. They provide emotional support and practical advice, and can give you details of specialist services that can give you advice on legal, housing, child contact, mental health and other issues.

Helpline: 0808 801 0327
The helpline is open Monday to Friday, 10am to 1pm and 2pm to 5pm
Email: info@mensadviceline.org.uk
Website: www.mensadviceline.org.uk

ManKind Initiative

The ManKind Initiative is a charity offering information and support to men who are victims of domestic abuse or violence. This can include information and support on reporting incidents, police procedures, housing, benefits and injunctions. They can refer you to a refuge, local authority or other support service where this is appropriate for you.

Telephone: 01823 334 244
Open Monday to Friday, 10am to 4pm and 7pm to 9pm (except Friday evenings)
Email: admin@mankind.org.uk
Website: www.mankind.org.uk

Survivors UK Ltd

This is a national helpline for men who have been victims of rape or sexual abuse. The helpline may be able to arrange counselling or a support group if you live in the London area. If you live outside London, they may be able to provide details of an appropriate service outside the London area.

Telephone: 0845 122 1201
Open Monday and Tuesday, 7pm to 9.30pm, Thursday 12 noon to 2.30pm
Admin: 0203 598 3898 (Monday to Friday,  9.30am to 4.30pm)
E-mail: info@survivorsuk.org
Website: www.survivorsuk.org

Everyman Project


The Everyman Project offers counselling to men in the London area who want to change their violent or abusive behaviour. It also has a national helpline which offers advice to anyone worried about their own, or someone else's, violent or abusive behaviour.

Helpline: 0207 263 8884
Open Tuesday 6.30pm to 9pm and Wednesday 6.30pm to 9pm

E-mail: everymanproject@btopenworld.com
Website: www.everymanproject.co.uk.

M-Power

A national helpline for men who have who have been raped, assaulted or abused in childhood or adult life. The helpline also supports partners (male and female) and family members of abused men.

Tel: 0808 808 4321
Open on Thursday evenings, 8pm to 10pm
E-mail: support@seva-uk.org
Website: www.male-rape.org.uk

Organisations for women and men

Montgomeryshire Family Crisis Centre Helpline

The Montgomeryshire Family Crisis Centre provides a confidential 24-hour helpline every day of the year for people who have experienced, or are experiencing, domestic violence. The centre helps men and women and takes calls from all over the UK. They also provide other services, for example safe accommodation for both men and women.

Helpline: 01686 629 114 (24 hours, every day of the year)
Email: info@familycrisis.co.uk
Website: www.familycrisis.co.uk

Police domestic violence units

There are a number of police domestic violence units, which have staff specially trained to help people experiencing domestic violence. They work closely with other organisations such as local solicitors and Women’s Aid groups. Your local police station, in the phone book under Police, will be able to tell you if they have a domestic violence unit, or where the nearest one is.

National Centre for Domestic Violence 

The National Centre for Domestic Violence helps people get protection from their abuser. They provide free legal support to all survivors of domestic violence, for example by helping individuals get injunctions from their local court. 

Telephone: 0800 970 2070
Website: www.ncdv.org.uk

Rape Crisis

Rape Crisis (England and Wales) is an umbrella organisation for Rape Crisis Centres across England and Wales. The website has contact details for centres and gives basic information about rape and sexual violence for survivors, friends, family, students and professionals. Rape Crisis (England and Wales) also runs a freephone helpline.

National Freephone Helpline: 0808 802 9999 (from 12 noon to 2.30pm and from 7.00pm to 9.30pm every day)
Website: www.rapecrisis.org.uk

Honour Network Helpline

The Honour Network Helpline is a national helpline run by Karma Nirvana, a national charity which advises victims and survivors of forced marriage and honour-based abuse.

Honour Network Helpline
PO Box 148
Leeds
LS13 9DB

Helpline: 0800 599 9247 (Monday to Friday from 9.30am to 5pm)
Website: www.karmanirvana.org.uk

Action on Elder Abuse

Action on Elder Abuse gives confidential advice and information to older people who are suffering from violence or abuse. A relative or friend of the person being abused can also contact the helpline on behalf of the older person. The helpline can be used in the case of older people who live at home, in a care home or who are in hospital.

Helpline: 0808 808 8141 (freephone Monday to Friday from 9am to 5pm)
Tel: 020 8835 9280
E-mail: enquiries@elderabuse.org.uk
Website: www.elderabuse.org.uk

National Stalking Helpline

The National Stalking Helpline can provide advice on how to deal with any type of stalking behaviour. This includes advice on how to report the behaviour to the police, and what you can expect if you report something.

Helpline: 0808 802 0300
Open Monday - Friday,  9.30am to 4pm
Email: advice@stalkinghelpline.org
Website: www.stalkinghelpline.org

Respect Phoneline

Respect Phoneline offers information and advice to men and women in heterosexual or same-sex relationships who want to stop their violent behaviour.

Telephone: 0808 802 4040 (free from landlines and most mobiles) Monday to Friday 10am to 1 pm and 2pm to 5pm)
E-mail: info@respectphoneline.org.uk
Website: www.respectphoneline.org.uk

Organisations for lesbian, gay, bisexual and transgender people

Broken Rainbow

Broken Rainbow provides support for lesbian, gay, bisexual and transgender people experiencing domestic violence.

Helpline: 0300 999 5428 or freephone 0800 999 5428
Open Monday and Thursday 10am to 8pm, Wednesday and Tuesday 10 am to 8pm
Tuesday 1pm-5pm is a trans specific service

Organisations which advise on trafficking

Rights of Women

The Rights of Women immigration and asylum legal advice line provides advice on trafficking and the criminal law advice line provides advice on reporting offences to the police and the criminal prosecution service.

Rights of Women
52-54 Featherstone Street
London
EC1Y 8RT

Website: www.rightsofwomen.org.uk

NSPCC National Child Trafficking Advice Centre (CTAC)

The NSPCC National Child Trafficking Advice Centre (CTAC) provides support to professionals working with children or young people who may have been trafficked or are at risk of trafficking.

NSPCC National Child Trafficking Advice Centre (CTAC)
Telephone: 0808 800 5000, Monday to Friday from 9.30am to 4.30pm
SMS text message: 88858
Email: help@nspcc.org.uk

UK Human Trafficking Centre (UKHTC)

The UK Human Trafficking Centre (UKHTC) is a multi-agency organisation led by the Serious Organised Crime Agency (SOCA). It works to combat human trafficking and provide support to victims, including taking referrals to the National Referral Mechanism. 

Telephone: 0844 778 2406
Fax: 0870 496 5534
Email: UKHTC@nca.x.gsi.gov.uk
Website: www.nationalcrimeagency.gov.uk

Migrant Help UK

Migrant Help provides support for the victims of human trafficking throughout the UK.

Telephone: 01304 203 977, Monday to Friday from 8.30am to 5.00pk
Email: info@migranthelpuk.org
Website: www.migranthelpuk.org

Kalayaan

Kalayaan provides advice, advocacy and support services to migrant domestic workers in the UK. Migrant domestic workers are people who have entered the UK legally with an employer on a domestic worker visa to work in a private household. 

Telephone: 020 7243 2942, Monday to Friday from 10.00am to 5.00pm
Fax: 020 7792 3060
Email: info@kalayaan.org.uk
Website: www.kalayaan.org.uk

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