Complaining about social care services
You may have several options to make a complaint about adult social care services. One option is to use the complaints procedure, or you may be able to report your concerns to a different organisation, for example, the Local Government Ombudsman or the regulatory body of the professional involved. In serious cases, you might want advice about taking legal action.
Where to start
Outlines why you might want to complain about the adult social care you have received, who is accountable for services and the options available for making a complaint.
Deciding whether to make a complaint
Things to think about when deciding whether to make a complaint about your experience of social care services, covering possible outcomes, time limits and cost.
NHS and adult social care services complaints - deciding what outcomes you want to achieve
Lists the possible outcomes you might want to achieve, to help you decide whether to make a complaint about NHS services.
Tips and tools to help you make a complaint
- Dos and don'ts of making a complaint
- Checklist to help you decide whether you should make a complaint
- Tips for writing a letter of complaint about health or adult social care services
- Adult social care services complaints process flowchart
- Letter of complaint about adult social care
- Letter of complaint about adult social care on behalf of someone else