Social care complaints procedure
How to make a complaint
Explains how to make a complaint if you are unhappy about adult social care services, covering who can complain, time limits and the complaints procedure.
NHS and adult social care services - how complaints should be handled
Explains which health and adult social care organisations must have a policy in place for handling complaints, the standards of service you can expect if you make a complaint, and what to do if the organisations don't meet these standards.
What should happen when you make a complaint
Explains how a local authority should investigate concerns about adult social care services and the kind of response you should expect for the concerns you raised.
Adult social care services complaints process flowchart
Flowchart showing the process for making a complaint about an adult social care service.