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Get advice

From a Citizens Advice office

Citizens Advice offers free, confidential, impartial and independent advice to the public.

Our advice helps people resolve their problems with debt, benefits, employment, housing, discrimination, and many more issues. It is available to everyone.

Advice may be given face-to-face or by phone. Most Citizens Advice can arrange home visits and some also provide email advice. 

What to expect from a visit to Citizens Advice

When you arrive at Citizens Advice we will welcome you and let you know what services we have available. Please tell us about any language or access requirements you have and we will do our best to accommodate them.

Depending on your particular needs, we may make an appointment to discuss your problem further – in person, by phone or on email. Alternatively, we may provide you with information to take away, or direct you to a different organisation that is better placed to help you.

How to contact your local Citizens Advice

OfficeContact NumberOnline

Citizens Advice Antrim & Newtownabbey
Farranshane House, 1 Ballygore Road, Antrim
Dunanney Centre, Rathmullan Drive, Newtownabbey

028 9590 6505

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Citizens Advice Ards & North Down
Bangor Community Hub, 39A Hamilton Road
Queen's Hall, Sullivan Close, Holywood
75 West Street, Newtownards

0300 123 9287

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Citizens Advice Armagh
9 McCrums Court

028 3752 4041 or
0300 123 3233

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Citizens Advice Banbridge
77 Bridge Street

028 4062 2201 or
0300 123 3233

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Citizens Advice Belfast
Merrion Business Centre, 58 Howard Street
The Arches Centre, Holywood Road
40-44 Duncairn Gardens
Unit 2 The Spectrum Centre, Shankill Road
208 Andersonstown Road
77a Springfield Road

0300 123 3233

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Citizens Advice Causeway
1-5 Brook Street, Coleraine

028 7034 4817

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Citizens Advice Craigavon
Mount Zion House, Edward Street, Lurgan
Portadown Health & Care Centre, Tavanagh Avenue

028 3836 1181 or
0300 123 3233

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Citizens Advice Fermanagh
Fermanagh House, Broadmeadow Place, Enniskillen

028 6632 4334

Citizens Advice Lisburn & Castlereagh
Bridge Community Centre, 50 Railway Street, Lisburn

028 9266 2251

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Citizens Advice Mid & East Antrim
4 Wellington Court, Ballymena
Unit 1, 11 Antrim Street, Carrickfergus
2 Station Road, The Market Yard, Larne

028 9600 1333 or
0300 123 3233

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Citizens Advice Mid Ulster
7-11 William Street, Cookstown
5-6 Feeney's Lane, Dungannon
The Business Centre, 80-82 Rainey Street, Magherafelt

028 8676 6126

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Citizens Advice Newry Mourne & Down
Ballymote Centre, 40 Killough Road, Downpatrick
Ballybot House, 28 Cornmarket, Newry

0300 3030 306

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Citizens Advice North West
Embassy Court, 3 Strand Road, Derry
Spencer House, 14-21 Spencer Road, Derry
17 Dock Street, Strabane

0300 303 3650 or
028 7136 2444
028 7134 2536
028 7138 2665

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Debt advice

Our Debt Advice Service is available across Northern Ireland. Contact us for free, confidential and impartial advice:

  • by freephone (landline or mobile) on 0800 028 1881
  • at one of our Citizens Advice offices
  • by email
  • via webchat

Pension Wise

Pension Wise is a government service set up to help people understand the pension options available to them.  It offers guidance to help empower people to make informed decisions about their pension which are best for their individual circumstances.  Book your Pension Wise appointment by calling 0300 023 1850

Welfare Changes helpline

The independent Welfare Changes Advice Service has been set up to support anyone needing help or advice about any of the changes to the welfare system.  The service is available by freephone on 0808 802 0020 or across all 11 council areas in local Citizens Advice and Advice NI offices.

Other ways of getting advice

Here are some other ways of getting advice:

  • Housing Rights Service give housing advice. Go to www.housingadviceNI.org
  • The Money Advice Service gives advice about money and financial issues. Go to: www.moneyadviceservice.org.uk
  • Which? has a legal advice service available to some subscribers. Go to: www.which.co.uk
  • Your household, motor or personal insurance policy may provide a legal advice service
  • If you belong to a union, professional body or trade association, you may be able to get legal advice from them.