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Get advice

From a Citizens Advice office

Citizens Advice offers free, confidential, impartial and independent advice to the public.

Our advice helps people resolve their problems with debt, benefits, employment, housing, discrimination, and many more issues. It is available to everyone.

Advice may be given face-to-face or by phone. Most Citizens Advice can arrange home visits and some also provide email advice. A growing number are piloting the use of text, online chat and webcams. Search for your local office to see the full range of services it provides.

Search for your local Citizens Advice

To find a Citizens Advice office in Northern Ireland visit: www.citizensadvice.co.uk.

What to expect from a visit to Citizens Advice

When you arrive at Citizens Advice we will welcome you and let you know what services we have available. Please tell us about any language or access requirements you have and we will do our best to accommodate them.

Depending on your particular needs, we may make an appointment to discuss your problem further – in person, by phone or on email. Alternatively, we may provide you with information to take away, or direct you to a different organisation that is better placed to help you.

By phone

Advice by phone is available from all Citizens Advice.

You can find contact telephone numbers for your local office in the table below.

BureauContact Number
Antrim 028 9442 8176
Ards 0300 123 9287
Armagh 0300 123 3233 or 028 3752 4041
Ballymena 0300 123 3233 or 028 9600 1333 
Banbridge 0300 123 3233 or 028 4062 2201
Central Belfast 0300 123 3233
East Belfast 0300 123 3233
Falls 0300 123 3233
North Belfast 0300 123 3233
Shankill 0300 123 3233
Suffolk & Anderstonstown 0300 123 3233
Carrickfergus 0300 123 3233 or 028 9600 1333 
Causeway 028 7034 4817
Cookstown 028 8676 6126
Craigavon 0300 123 3233 or 028 3836 1181
Down 028 4461 4110
Dungannon 028 8676 6126
Fermanagh 028 6632 4334
Larne 0300 123 3233 or 028 9600 1333 
Derry/Londonderry 028 7136 2444 or 028 7134 2536
Lisburn 028 9266 2251
Magherafelt 028 8676 6126
Newry & Mourne 028 3026 2934
Newtownabbey 028 9085 2271
Bangor 0300 123 9287
Holywood 0300 123 9287
Strabane 028 7138 2665

Debt advice

Our Debt Advice Service is available across Northern Ireland. Contact us for free, confidential and impartial advice:

Pension Wise

Pension Wise is a government service set up to help people understand the pension options available to them.  It offers guidance to help empower people to make informed decisions about their pension which are best for their individual circumstances.  Book your Pension Wise appointment by calling into your local Citizens Advice or call 0800 138 8287.

Welfare Changes helpline

The independent Welfare Changes Advice Service has been set up to support anyone needing help or advice about any of the changes to the welfare system.  The service is available by freephone on 0808 802 0020 or across all 11 council areas in local Citizens Advice and Advice NI offices.

Other ways of getting advice

Here are some other ways of getting advice:

  • Housing Rights Service give housing advice. Go to www.housingadviceNI.org
  • Step Change give debt advice. Go to www.stepchange.org
  • The Money Advice Service gives advice about money and financial issues. Go to: www.moneyadviceservice.org.uk
  • Which? has a legal advice service available to some subscribers. Go to: www.which.co.uk
  • Your household, motor or personal insurance policy may provide a legal advice service
  • If you belong to a union, professional body or trade association, you may be able to get legal advice from them.