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Problems with benefits and tax credits

Information on challenging a benefit or tax credit decision. Find out how to make a complaint if you have received a poor service from the people dealing with your claim.

If a problem with National Insurance is affecting your benefits

What to do if you can’t find your National Insurance number or if you think your National Insurance record is wrong and it’s affecting the benefits you can claim.

You think you're being accused of benefit fraud

What to do if you’re worried you’re being investigated for benefit fraud.

If you’ve been invited to an interview under caution for benefit fraud

What to do if you’re asked to an interview under caution because you’re being investigated for benefit fraud.

Benefit overpayments

Causes of benefit overpayments and what to do if you have been told you have been paid too much benefit.

Complaining about the service you’ve received – benefits and tax credits

When and how to complain about the service received from those dealing with your benefits or tax credits.