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Disclaimer and copyright


The information on this website is for general guidance on your rights and responsibilities and isn’t legal advice. If you need more details on your rights or legal advice about what action to take, you should contact an adviser or solicitor.

You can get help choosing and using a solicitor on the Law Society website.

Citizens Advice (an operating name of the National Association of Citizens Advice Bureaux) has tried to ensure the accuracy of the information we give on this website, by email and on webchat. We’re   not liable for any loss, damage or inconvenience you experience as a result of using the information we provide. This doesn’t exclude or limit our liability for death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977), fraud or fraudulent misrepresentation. 

We aim to provide a high-quality service, but we can’t guarantee our service will be uninterrupted or free from errors. We’re not responsible for claims brought by third parties arising from your use of our website.

We’re not responsible for the content of websites we link to. By including a link, we’re not endorsing the linked website or associating with its operators. We have no control over the availability of linked pages.

Contacting us

Any information we give by email and webchat is only intended for the person it’s addressed to - it might be confidential. Only the person we’re advising should take action based on information we give.

When you contact us by email or webchat, we can’t guarantee information we send or receive won’t be intercepted, corrupted, delayed, incomplete, contain viruses or be affected by other interference. We’re not liable for any damage sustained as a result of the communication.

Our emails aren’t secure and we’re not responsible for the safety of the information stored on any electronic device you’re using.


Material on this website, including text and images, is protected by copyright. 

You may not copy, reproduce, republish, download, post, broadcast or transmit it in any way, except for your own personal, non-commercial use. 

You must get prior written consent from the copyright holder for any other use of material. 

Citizens Advice owns the copyright for all content on this website - unless otherwise specified. 

You may not distribute or copy any part of this site or subdomains of this site  for any commercial purpose.