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• Buying a more energy efficient appliance

  Work out if you’ll save money by buying a more energy efficient appliance and check how to read an appliance’s energy label

• If your job offer is withdrawn

  Check if you can get money if you’re offered a job and then the offer is withdrawn

• If something you ordered hasn't arrived

  Check what to do if a parcel hasn't arrived and how to spot scam messages about it. Check your rights to a refund or another delivery and how to contact the seller

• Q16 - coping with social situations

  Help to fill in Q16: coping with social situations for your ESA application. Find out what this means and how to correctly complete the question

• Disputing paying back a working or child tax credits overpayment

  What to do if your tax credits are overpaid and you disagree about paying the money back

• Reporting self-employed earnings if you get Universal Credit

  Work out your monthly earnings if you’re self employed. Find out how to report your earnings if you get Universal Credit and how to get help with doing

• If your child is taken into care by your local council

  Where your child will live, how their needs will be met and what contact you can have with them while they’re in care.

• Save money using your electrical appliances

  Check the average costs of using your electrical appliances and devices. Find ways to save electricity and reduce your energy bills

• Preparing for your ESA medical assessment

  What will happen at the assessment, what to take with you, how to answer questions from the healthcare professional, what will happen next

• Preparing for your PIP assessment

  Information to help you prepare for your Personal Independence Payment (PIP) assessment interview