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• Report fake or counterfeit goods

  You have the legal right to a refund if you’ve bought something that’s fake or counterfeit - how to claim, reporting traders

• If you’re offered an unsuitable council or housing association home

  Check if the home you're offered is suitable for your needs. Check how to refuse the housing offer if it isn't suitable

• Reporting self-employed earnings if you get Universal Credit

  Work out your monthly earnings if you’re self employed. Find out how to report your earnings if you get Universal Credit and how to get help with doing

• Stop getting junk mail

  Get help on how to reduce the amount of junk mail you get. There are some actions you can take to stop getting junk mail, follow these steps to reduce

• If your post has been damaged, lost or delayed by Royal Mail

  Check what you can do if you sent post or expected to receive it. Check if you can get compensation

• Check if you can get your money back after a scam

  Find out when you're likely to get a refund following a scam, and how to claim

• Find an installer for energy efficiency home improvements

  Check how to find an experienced installer for energy-saving home improvements for things like solar panels and insulation

• Using mediation to help you separate

  Mediation is a cost-effective way of sorting any differences you have with your ex-partner when you separate. Find out more about mediation

• Getting financial advice

  Information on choosing a qualified financial adviser, how much advice will cost, a checklist of things to think about before seeing an adviser and how to make a complaint

• If your employer refuses your flexible working request

  What to do if your employer refuses your flexible working request. Find out if you can challenge your employer's decision and how to start this process