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  1. Using alternative dispute resolution (ADR)

    When Alternative Dispute Resolution (ADR) can be used to resolve a consumer complaint, the types of ADR available – conciliation, adjudication, arbitration and Ombudsman schemes, and who offers ADR.

  2. Accidents at work - overview

    What you need to know if you have an accident at work.

  3. You think you're a victim of race discrimination at work - overview

    How to deal with the different types of race discrimination, harassment and victimisation in the workplace.

  4. How volunteering affects your benefits - overview

    What you should do if you're volunteering while you're on benefits.

  5. You think you're a victim of sexual orientation discrimination at work - overview

    How to deal with the different types of sexual orientation discrimination, harassment and victimisation in the workplace.

  6. Bankruptcy - overview

    Overview of bankruptcy and how it might be a suitable option to help you get out of debt.

  7. Discrimination in the provision of goods and services - who's treating you unfairly?

    Explains which traders or organisations are not allowed, by law, to discriminate against you when selling goods, or providing free or paid for services.

  8. Deal with flooding in a rented home - overview

    Information on dealing with flooding if you're a tenant, including emergency relocation, paying the rent and temporary homelessness.

  9. Child tax credits - how much you can get

    Find out the amount of child tax credits you can get and how it's based on your income, hours you work and childcare costs.

  10. Taking action about discrimination in the provision of goods and services

    Things to think about before taking action about discrimination when buying goods, or accessing services, including checking discrimination took place and choosing the best course of action for you.