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  1. Using alternative dispute resolution (ADR)

    When Alternative Dispute Resolution (ADR) can be used to resolve a consumer complaint, the types of ADR available – conciliation, adjudication, arbitration and Ombudsman schemes, and who offers ADR.

  2. You think you're a victim of race discrimination at work - overview

    How to deal with the different types of race discrimination, harassment and victimisation in the workplace.

  3. How volunteering affects your benefits - overview

    What you should do if you're volunteering while you're on benefits.

  4. Accidents at work - overview

    What you need to know if you have an accident at work.

  5. You think you're a victim of sexual orientation discrimination at work - overview

    How to deal with the different types of sexual orientation discrimination, harassment and victimisation in the workplace.

  6. Bankruptcy - overview

    Overview of bankruptcy and how it might be a suitable option to help you get out of debt.

  7. Discrimination in the provision of goods and services - who's treating you unfairly?

    Explains which traders or organisations are not allowed, by law, to discriminate against you when selling goods, or providing free or paid for services.

  8. Deal with flooding in a rented home - overview

    Information on dealing with flooding if you're a tenant, including emergency relocation, paying the rent and temporary homelessness.

  9. Taking action about discrimination in the provision of goods and services

    Things to think about before taking action about discrimination when buying goods, or accessing services, including checking discrimination took place and choosing the best course of action for you.

  10. Employment tribunals - winning your claim - how strong is the evidence

    Working out how likely you are to win your employment tribunal (ET) claim if you and your employer dispute the facts.

  11. Information that insurers must give you

    Information insurance firms and brokers must give you about an insurance policy and the key facts about the service provided.

  12. Information you need to give an insurer

    What you need to tell an insurer when you take out insurance and what an insurer’s responsibilities are, and what happens when you don’t give the information asked for.

  13. Your insurer refuses your claim when you don’t give relevant information

    What your responsibilities were to give information to your insurer before 6 April 2013, to help with any disputes with insurance taken out, renewed or changed before 6 April 2013.

  14. Welfare benefits reform – what do the changes mean?

    Key facts about Universal Credit and other benefits changes due to happen in 2013, how you might be affected and what you can do to plan ahead.

  15. Volunteering - If things go wrong

    Link to Volunteering England leaflet that suggests possible courses of action if something goes wrong when you are involved in voluntary work.

  16. Care homes

    Link to the Age UK website giving information on care homes, including choosing a care home and paying for residential care.

  17. Hire purchase and conditional sale

    Information about how hire purchase and conditional sale agreements work, the right to end a hire purchase agreement and what happens if the buyer is unable to pay.

  18. Employment tribunals - assessing the strength of your claim

    Working out how likely you are to win an employment tribunal (ET) before you start your claim.

  19. The costs and charges of credit cards

    Information about interest and other charges, which may be incurred when using your credit card, including charges when buying things abroad, or for missed payments.

  20. Your mortgage lender takes you to court – how to prepare for the court hearing

    Information on what to do before a possession hearing, information to take to court, who can accompany you and what will happened during the hearing.