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• Credit sale

  Information about what credit sale is, how it works and interest-free deals

• Other information

  Read about giving other information which does not fit anywhere else on the ESA form. You can use extra sheets of paper if there’s not enough space in the box

• Letter to claim damages for misrepresented goods or services

  Use this letter to get a refund or claim damages for goods or services which were misrepresented to you at the time of sale

• If something is advertised at the wrong price

  Your rights and options if something is wrongly priced on a label, advertisement or listing.

• Holidays and holiday pay

  Information about holidays and holiday pay. Find out if you're entitled to paid holidays, taking your paid leave and if you can't take it because you're ill.

• Get a better energy deal

  Information about getting a better energy deal. Find out about switching supplier, choosing your tariff and comparing suppliers customer service.

• While a debt relief order is in place

  Overview and content list for when a debt relief order is in place. Read information about what the process is when you have a debt relief order in place

• Claiming DLA

  Find out how to claim DLA for your child, help filling in the form and information about change of circumstances and extra benefits you can get.

• What you'll need to do on Universal Credit

  Find out what you'll need to do on Universal Credit. Get information about if a change affects your claim and how the new earing rules could impact your claim.

• Sick pay

  Overview and content list for sick pay. Check if you can get sick pay, how you can get payment and if your employer refuses to pay you while you're sick.