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311 results found for Consumer
Make your home more energy efficient
Save energy at home to reduce your bills. Find ways to improve your home’s energy efficiency so you can save money on electricity and gas
WaterSure scheme – help with paying water bills
Watersure is a scheme to help save money with your water bill, if you get certain benefits and you have three or more children under 19 or someone in your house has a medical condition that means more water gets used
Check your personal alarm will work after the landline switch off
Check how the switch to digital landlines might affect your telecare and other alarms. Check what to do to avoid problems when you switch
Your insurer refuses your claim when you don’t give relevant information
What your responsibilities were to give information to your insurer before 6 April 2013, to help with any disputes with insurance taken out, renewed or changed before 6 April 2013
Claiming compensation from water companies
How to claim compensation from a water company. Read this to find out more about the standards water companies must stick to and when you can claim
Phone, internet or TV
Overview and content list for consumer help with phone, internet or TV. Get help and advice about consumer issues relating to phone, Internet or TV issues.
How lenders decide whether to give you credit
Information on credit scoring, credit rating, credit reference agencies and how they decide whether or not to give you credit
Claim using a warranty or guarantee
How to claim using a warranty or guarantee, when to use your legal rights instead reading the small print
Dispute a mobile, phone, internet or TV bill
Challenge a bill if you’ve been charged too much for your phone, internet or TV. Your provider might have got your bill wrong or your bill could be high because of fraud
Who is responsible for repairing drains and sewers
The difference between drains, lateral drains and sewers and who is responsible for repairing them, and asking a water company to adopt a private or unadopted sewer