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• Student housing - standards in halls

  Explains the codes of standards that universities must follow, when providing halls of residence for students. Covers repairs and maintenance, fire, electrical and gas safety, security, managing tenancy/licence agreements and how to make a complaint

• Misled by a debt management plan provider

  How to complain about a debt management plan provider if they have misled you in their marketing, advertising or promotion, or made other misleading claims

• If your home is on a heat network

  Find out what a heat network is and check what to do if you have problems with your heat network supplier

• Paying for sewerage

  What you are paying for when you pay public sewerage charges including water drainage, surface water drainage, highway drainage and land drainage

• If your job offer is withdrawn

  Check if you can get money if you’re offered a job and then the offer is withdrawn

• Complaining about an event

  Find out when you can complain if an event wasn't what you expected or were refused admission

• Getting a refund on an event ticket

  Find out when you what you can get when you ask for a refund on a ticket, if you can resell it and what to do if you don't get a refund

• How to get a debt relief order

  Sets out the steps you need to follow in the process of applying for a debt relief order

• Check if your business is a microbusiness or a small business

  We provide official energy advice for microbusinesses and small businesses. Check our guidance to find out if your business is a microbusiness or a small business

• No money to pay creditors - letter

  Letter for when you have no money available to offer to your non-priority creditors