Search

• Cancelling your debt management plan

  Reasons why you might want to cancel your debt management plan and things to consider before doing so, including how you will deal with your debts instead and whether you will get a refund of fees

• If your job offer is withdrawn

  Check if you can get money if you’re offered a job and then the offer is withdrawn

• Paying for sewerage

  What you are paying for when you pay public sewerage charges including water drainage, surface water drainage, highway drainage and land drainage

• Check what you have to do in the ESA work-related activity group

  Find out what you need to do if you’re in the work-related activity group

• Claiming compensation from Royal Mail

  Check how to claim compensation for damaged, lost or delayed post. Check how much compensation you should get

• Complaining about an event

  Find out when you can complain if an event wasn't what you expected or were refused admission

• If something is advertised at the wrong price

  Your rights and options if something is wrongly priced on a label, advertisement or listing

• If your clothes have been lost or damaged by a dry cleaner

  Your legal rights if your clothes are lost or damaged, how to make a complaint, how to take your complaint further if you're unhappy with their response

• If you think you've bought stolen goods

  If you've bought stolen goods you need to hand them in to the police. You should then be able to get a full refund. Don't return the item to the seller yourself

• Benefit overpayments

  Causes of benefit overpayments and what to do if you've been told you've been paid too much