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• Public sector equality duty - taking action

  Things to think about before using the public sector equality duty to challenge a decision or policy which discriminates against you, or puts you at a disadvantage

• Problems with goods - letter before court action

  Letter to send as a last attempt to ask a trader to sort out a problem before you take court action

• Complaining about an event

  Find out when you can complain if an event wasn't what you expected or were refused admission

• Pet gets ill or dies after buying

  If you recently bought a pet and it soon becomes ill or dies you may have a right to get a refund or replacement from the trader you bought it from

• Complaints about landlords and letting agents

  Complaints about landlords and letting agents Complaining about your private landlord Complaining about your letting agent

• Administration orders

  Overview and content list for administration orders. Read our advice about if it's right for you and problems with an administration order

• If a company stops trading or goes out of business

  Claim money owed to you when a trader goes out of business, including checking whether they’ve gone out of business

• Nearing retirement

  Overview and content list for nearing retirement. Read our advice about preparing your finances for retirement and what you can do with your pension pot.

• Consumer template letters

  View our consumer template letters. We have a range of letter templates available for consumer issues, from faulty goods to credit agreements

• Excluded occupiers and basic protection

  Excluded occupiers and basic protection Check your rights if you're an excluded occupier Check your rights if you're an occupier with basic protection