Search

• Get help if you're behind with your energy bills

  will be paused for.  Your supplier should contact you before they start taking any repayments again. They should check if you can afford the repayment amount. Check if something is an energy scam Some

• You can't afford to top up your prepayment meter

  . You can agree how to pay it back with your supplier. Check if something is an energy scam Some scammers are pretending to be from energy companies to get your personal information. If you think

• Grants and benefits to help you pay your energy bills

  Check if something is an energy scam Some scammers are pretending to be from energy companies to get your personal information. If you think something might be a scam:  don’t give out any personal

• If you’re struggling to pay your phone, internet or TV bill

  might be a scam It might be a scam if: your provider has contacted you in a different way to usual - for example through a text message you’ve got a bill you weren’t expecting you’ve been asked

• Workplace pensions

  to lose touch and this can make things more difficult when you retire. You can check what to do if you’re thinking about transferring a pension on the MoneyHelper website. Pension scams Pension scams

• Stop your energy supplier moving you to prepayment

  the Citizens Advice consumer service if you need more help - a trained adviser can give you advice over the phone or online chat. Check if something is an energy scam Some scammers are pretending

• Payday loans

  pay.  Check your lender is approved by the Financial Conduct Authority (FCA) It could be a scam if you’re asked by a lender to pay a fee before you’re offered a loan.  It might also be a scam if you’re

• Reporting to Trading Standards

  and scams. Trading Standards can take businesses to court or stop them operating, but they won’t help you fix your problem - for example, they can’t help you get a refund. You can get help with your

• Renewing your working and child tax credits

  apply after the deadline.  Check what you should do if you get a migration notice. Check your renewal pack is from HMRC Watch out for scams from people pretending to be HMRC. If you’re being asked

• Credit brokers explained

  which credit brokers to avoid on the FCA website. Fees and charges Watch out If a credit broker does any of these things, this is a scam: asking you to pay a fee via a money transfer service