How to claim PIP
Making a claim for the benefit Personal Independence Payment (PIP) can take a long time. It can often take up to 4 months from starting the application to getting your money (if you’re terminally ill your claim will be processed more quickly).
If you’re moving from DLA to PIP your payments won’t stop while you’re waiting for your PIP claim to be processed, as long as you make your claim for PIP within 28 days of being told by the Department for Work and Pensions (DWP) that you should. Your PIP payments will start the day after your DLA payment stops.
If you don't get DLA, your first payment for PIP will start from the date you make your claim. It will cover the length of time it takes the DWP to make its decision. PIP can't be backdated, so you won't get any money for the time before you make your claim.
You should make sure you’re prepared and have all the relevant information to help you make your claim.
The claims process
There are 3 stages to your claim:
- Start your claim by calling the DWP
- Fill in the claim form they send you
- Go to a face-to-face assessment - most people have to do this (but you won’t if you’re terminally ill)
Send your PIP claim form back on time
If you don't send your form back on time, the DWP will end your claim and you'll have to start again.
If you can't return the form on time, find out how to ask the DWP if you can send it later.
If you’re waiting a long time for a decision about your claim, you can contact your nearest Citizens Advice.
You can complain to the DWP if the delay is unreasonable. You may be able to claim compensation if the delay is considered unlawful. However, there are no set rules about what is unreasonable or unlawful.
Start your claim - fill in a PIP1 form
You can start your PIP claim by filling in a PIP1 form. You can do this either:
- by phone - a DWP adviser will fill in the basic claim form during the call, it should only take 20 minutes
- by post - filling in a paper form that the DWP send you, and posting it back
It’s best to start your claim by phone because it’s quicker and your PIP payments usually start from when you make your claim - either the date you phone or the date the DWP receives your PIP1 form.
You can only get the PIP claim forms from the DWP, not online or from Citizens Advice.
If you have a condition that makes writing difficult, you can ask to have any future PIP forms emailed to you.
Basic information you need to start your claim
You’ll need to have this information when you call the DWP:
- your full name, address and phone number
- your National Insurance number
- your bank or building society account details
- contact details of your GP or other health professionals you deal with
- the dates and details of any stays in hospital or residential care
- your nationality or immigration status
- if you’ve been abroad for more than 4 weeks at a time in the last 3 years (you’ll need the dates and details)
You’ll be asked if you have any conditions relating to your mental health, a learning difficulty or behavioural condition. These questions are asked to check if you need any additional help or support with your claim.
I want to apply by phone
Personal Independence Payment claim line
Telephone: 0800 917 2222
Textphone: 0800 917 7777
Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0800 917 2222
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
Video relay - if you use British Sign Language (BSL).
You can find out how to use video relay on YouTube.
Calling from abroad: +44 191 218 7766
Monday to Friday, 8am to 5pm
Calls are free from mobiles and landlines.
It should take about 20 minutes to complete the call. If you’d prefer someone else to call for you that’s fine, but you need to be with them so you can give permission for them to speak for you.
I want to apply by post
It’s quicker to apply by phone, but if that isn’t possible you can write to the DWP and ask for a PIP1 form.
You’ll need to tell them why you (or someone else) can’t do the PIP1 form over the phone.
Personal Independence Payment New Claims
Post Handling Site B
I want to apply using British Sign Language (BSL)
You'll be connected to an interpreter by video link, who will relay what you're saying to a DWP adviser.
To use this you must:
Open Monday to Friday, 8am to 5pm