Good Energy customer service

This advice applies to Scotland. See advice for See advice for England, See advice for Wales

Good Energy scores for October to December 2025

Good Energy ranked 7th in the supplier comparison table.

Rank	Supplier	Overall rating	Fewer complaints received	Contact waiting time	Billing and metering	Customer commitments
1	Ecotricity	3.9 out of 5 More details	4 out of 5	4 out of 5	3 out of 5	5 out of 5
2	Outfox Energy	3.9 out of 5 More details	3 out of 5	4 out of 5	4 out of 5	5 out of 5
3	Octopus Energy	3.8 out of 5 More details	4 out of 5	4 out of 5	3 out of 5	5 out of 5
7	Good Energy	3.5 out of 5	4 out of 5	3 out of 5	3 out of 5	3 out of 5

Showing 5 of 4 suppliers

We give energy suppliers a score out of 5 for each category, based on various data. You can look at this data in more detail below.

If a supplier gets a low number of complaints, we give them a higher star rating.

Complaints to Citizens Advice Consumer Service, the Extra Help Unit, Advice Direct Scotland, and the Energy Ombudsman: 13.4 per 10,000 customers

We measure billing accuracy by looking at how many bills are based on a meter reading, rather than an estimate.

How long can you expect to wait when contacting this supplier?

Is the supplier a member of the Energy Switch Guarantee or the Vulnerability Commitment?

The fuel mix is the percentage of energy sources used by this supplier. Good Energy uses:

Telephone: 0800 254 0000
Email: enquiries@goodenergy.co.uk
Website: www.goodenergy.co.uk
Web chat: No
Ring backs: No
Mobile hotline: No
Minicom/text: No
SignVideo: No

Web chat: No
Ring backs: No
Mobile hotline: No
Minicom/text: No
SignVideo: No