Letter to complain about energy back-billing
If you haven't had an energy bill in over a year, your supplier has to follow certain rules about how far back they bill you.
You should first read our guidance if you've not received a bill in a while.
If your supplier tries to bill you for more than they should, you can use this example letter to help you write a complaint.
If you need more detailed advice and guidance, contact the Citizens Advice consumer service.
Citizens Advice consumer service (Scotland)
Tel: 03454 04 05 06 (Monday to Friday from 9.00am to 5.00pm)
The Citizens Advice consumer service will provide energy and postal service advice to Scottish consumers. You can find out more about the service, including how to get in touch online, on Contact the consumer helpline.