Letter to complain about the poor standard of a service arranged before 1 October 2015
This letter applies to a service that you gave the go-ahead for before 1 October 2015. If you gave the go-ahead on or after 1 October 2015, use our letter to complain about the poor standard of a service.
Use this letter template to complain to a trader if you're not happy about the standard of their work.
You might want to use it to complain about things like:
- problems with car repairs
- poor service in a hotel or restaurant
- badly done hair and beauty treatments
It should help the trader understand your point of view and their legal obligation to sort out the problem.
If your problem is with poor quality building work, badly done decorating or a botched home improvement use the letter to complain to a trader about poor quality work agreed before 1 Oct 2015 instead.
You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them.