Reporting a problem to Trading Standards
Trading Standards deal with complex consumer problems and potential criminal activities.
If you want to report a problem to Trading Standards, you can contact Advice Direct Scotland's consumer service, who share information reported to them with Trading Standards.
Advice Direct Scotland's Consumer Service
Freephone: 0808 164 6000
This information tells you about illegal lending and what to do if you have borrowed from a loan shark.
A money lender has to be authorised by the Financial Conduct Authority (FCA) to lend money legally. Money lenders who aren’t authorised by the FCA are breaking the law. They are known as loan sharks.
Loan sharks often work from home, charge very high rates of interest and don't give you much paperwork to confirm the arrangements they've made with you. A loan shark usually has lots of customers and lends money like a business, but their lending is illegal.
Loan sharks often take other illegal action to collect the money they've lent you, such as threatening violence or taking away your credit cards or valuables. In extreme cases, they've been known to force non-payers into prostitution and drug dealing.
If you’re threatened by someone who lends you money
If someone who has lent you money threatens you or is violent, contact the police straight away.
Do this even if it’s an informal loan from someone you know, such as a friend or family member.
Borrowing from friends or family
Not all lending needs to be authorised by the FCA - for example, informal, one-off loans between friends or family aren’t against the law. If you’re not sure if a loan needs to be authorised by the FCA, get help from your nearest Citizens Advice.
Even if a loan is informal, anyone who lends you money can’t do anything illegal when they collect it, such as harassing you.
Checking a lender is authorised
If you borrowed money from someone who isn't FCA authorised, you haven’t broken the law, they have.
You can find out whether a money lender is authorised by checking the register on the FCA website at www.fca.org.uk.
In England, if you think a money lender is operating without being FCA authorised, you can speak in confidence to the Illegal Money Lending Hotline on 0300 555 2222. You can also email the Illegal Money Lending Team at email@example.com or text loan shark and your message to 60003.
In Scotland, you can speak in confidence to the national Trading Standards Scotland team to report an illegal money lender on 0800 074 0878, or report it online to them at www.tsscot.co.uk.
In Wales, you can report concerns about a money lender to the Wales Illegal Money Lending Unit which operates a 24 hour confidential helpline on: 0300 123 33 11.
In Northern Ireland you can contact the Trading Standards Consumerline, telephone 0300 123 6262.
The advisers can give you advice about your situation. The information you provide helps them to take action to stop illegal money lending.
You can find more information about loan sharks and reporting them on the GOV.UK website at www.gov.uk.
If you are in debt or you are thinking about borrowing from a loan shark, get advice first, for example, at a Citizens Advice Bureau. To search for details of your nearest CAB, including those that can give advice by email, click nearest CAB.
For more information about different ways of borrowing money and getting credit including dealing with loan sharks, see Types of borrowing.
You may also find the following information helpful:
- Getting the best credit deal
- Credit cards
- Banks and building societies
- Help with budgeting
- Help with debt in England, Wales and Northern Ireland
- Help with debt in Scotland.
The Money Advice Service
The Money Advice Service is a free, independent service. Their website (www.moneyadviceservice.org.uk) has lots of useful information about borrowing and managing your money.
Go to their website for more information about: