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Applying for pre-settled and settled status

This advice applies to Scotland

You’ll usually have to apply to the EU Settlement Scheme online. There are a few situations when you’ll need to use a paper form.

Before you start you should check the deadlines and gather everything you need to apply

You don't need to be in the UK to apply.

Check if you can apply online

You'll need to apply on a paper form if you're not an EU, EEA or Swiss citizen and you're:

  • a family member of a British citizen and you lived with them outside the UK in an EU or EEA country or Switzerland - known as a 'Surinder Singh' application
  • a family member of an EEA citizen who's become a British citizen
  • a carer for a British, EU, EEA or Swiss citizen

You’ll also need to use a paper form if you don’t have or can’t get hold of your passport or national identity card.

Contact your nearest Citizens Advice if you think you need to apply on a paper form.

If you have problems using the internet

You can get help from the Home Office's assisted digital service if you aren't confident using the internet. The service is provided by We Are Digital.

They can help you over the phone. You might be able to visit someone or they might be able to visit you at home - this will depend on where you live. Find out more about how to get help from We Are Digital.

We Are Digital
Tel: 0333 344 5675 (Monday to Friday from 9.00am to 5.00pm, Saturday from 9.00am to 4.00pm)
Text: 07537 416 944 - text the word VISA
Textphone (using Next Generation Text): 18001 0333 344 5675

Calls usually cost up to 40p a minute from mobiles and up to 10p a minute from landlines. It should be free if you have a contract that includes calls to landlines - check with your supplier if you’re not sure.

If you don't have internet access

You can use the internet free of charge at:

If you have problems understanding English

You can get help with your application from local community groups and centres. If you need help finding a centre, contact your nearest Citizens Advice

Starting the application

You can start the application online or on an Android smartphone. First, you have to prove your identity using your identity document.

Your identity document is your:

  • passport or national identity card if you're an EU, EEA or Swiss citizen
  • passport, residence card or permit with a biometric chip if you're from outside the EU, EEA or Switzerland

If you use an Android smartphone

You can use your phone or someone else’s. The phone doesn’t store the details of your identity document. You use the Home Office app to scan your document.

After you’ve scanned the document you’ll be taken to the online application form.

You don’t need to post your identity document to the Home Office.

Check if the app will work on your Android smartphone

Your phone needs to have Near Field Communication (‘NFC’) - the contactless technology that lets you use your phone to pay for things.

Find out if your Android phone has NFC on Google.

If the app doesn’t scan your identity document

Phone the EU Settlement Scheme Resolution Centre if you can’t get the app to scan your identity document. They can talk you through how to do it. 

EU Settlement Scheme Resolution Centre
Telephone: 0300 123 7379
From outside the UK: +44 203 080 0100
Monday to Friday, 8.00am to 8.00pm
Saturday and Sunday, 9.30am to 4.30pm

Calls usually cost up to 40p a minute from mobiles and up to 10p a minute from landlines. It should be free if you have a contract that includes calls to landlines - check with your supplier if you’re not sure.

If you can't use an Android phone to scan your identity document

If you don't have an Android phone or you can't borrow someone else's, you have 2 options:

  1. Go to your nearest Citizens Advice - which can help you for free - or a document scanning centre which you usually have to pay for
  2. Start the online application and fill in the details of your identity document during the application. You have to post your identity document to the Home Office at the end of the application

If you’re applying from outside the UK

You must use the Home Office app to scan your identity document. You can’t start your application online.

If you have problems using the app, contact the EU Settlement Scheme Resolution Centre.

EU Settlement Scheme Resolution Centre
Telephone from outside the UK: + 44 20 3080 0100
Monday to Friday, 8.00am to 8.00pm
Saturday and Sunday, 9.30am to 4.30pm

Filling in the online application form

During the online application, you have to answer some questions about yourself and say if you have a criminal record.

You might have to upload some documents to prove:

  • how long you've lived in the UK
  • your relationship to a family member and how long they've lived in the UK - if you're applying for a child or you're from outside the EU, EEA or Switzerland

Find out what to gather together before you apply and what to do if you have a criminal record

You don’t have to do the whole application in one go - you can save your answers and come back later.

You have 70 days to fill in your application. If you don’t finish it in that time, it will be withdrawn and you’ll have to apply again. Your application will not be considered until you’ve finished it.

Apply to the EU Settlement Scheme on GOV.UK. (Please note that there is a problem with this link in Internet Explorer. Please try using a different browser such as Chrome. We are trying to resolve this issue with GOV.UK and CAS IT Support.)

If you’re from a country outside the EU, EEA or Switzerland

If you don’t have a residence card or permit with a biometric chip, you need to have your fingerprints scanned and a photo taken. This includes children -  unless they are 4 years old or younger.

This is known as a biometric appointment. You’ll be told at the end of the online application if you need to do this.

Your application will not be considered until you’ve been to your appointment.

If you’re having problems finishing your application

Contact your nearest Citizens Advice if you’re worried about:

  • answering questions on the application form
  • what evidence you should upload

Logging in to your application

Contact the EU Settlement Scheme Resolution Centre if you’re having trouble logging back in to your application.

EU Settlement Scheme Resolution Centre
Telephone: 0300 123 7379
From outside the UK: +44 203 080 0100
Monday to Friday, 8.00am to 8.00pm
Saturday and Sunday, 9.30am to 4.30pm

Calls usually cost up to 40p a minute from mobiles and up to 10p a minute from landlines. It should be free if you have a contract that includes calls to landlines - check with your supplier if you’re not sure.

If you’re having problems with your paper form

It might take a few weeks for the Home Office to send out a paper form after you’ve asked for one. If it has not arrived, contact the EU Settlement Scheme Resolution Centre.

It will arrive with some of your details already filled in. You can correct mistakes on the form - for example if your name is spelled wrong. You should contact the EU Settlement Scheme Resolution Centre to tell them what changes you’ve made.

EU Settlement Scheme Resolution Centre
Telephone: 0300 123 7379
From outside the UK: +44 203 080 0100
Monday to Friday, 8.00am to 8.00pm
Saturday and Sunday, 9.30am to 4.30pm

Calls usually cost up to 40p a minute from mobiles and up to 10p a minute from landlines. It should be free if you have a contract that includes calls to landlines - check with your supplier if you’re not sure.

Changing your application after you submit it

Contact the EU Settlement Scheme Resolution Centre to:  

  • correct mistakes - for example if you accepted pre-settled status and you want settled status
  • change any of your details - for example, your home address

You can change your email address and phone number online on GOV.UK.

EU Settlement Scheme Resolution Centre
Telephone: 0300 123 7379
From outside the UK: +44 203 080 0100
Monday to Friday, 8.00am to 8.00pm
Saturday and Sunday, 9.30am to 4.30pm

Calls usually cost up to 40p a minute from mobiles and up to 10p a minute from landlines. It should be free if you have a contract that includes calls to landlines - check with your supplier if you’re not sure.

Getting and proving your status

The Home Office will email you a letter to tell you what status they’ve given you.

Find out what to do if you disagree with the decision.

You need to view and prove your status online. The link will be in your decision letter.
Find out more about how you prove your status on GOV.UK.

Keeping your status up to date

You need to update your online status if you renew or replace the identity document you used to apply or you change your name.

Find out how to update your details online for the EU Settlement Scheme on GOV.UK.

If you renew your passport or national identity card

You must update your online status with your passport or identity card number when you renew it.

Your online status will be checked at the border when you enter the UK. If your passport or identity card number isn’t the same as the one on your online status, you might not be allowed back into the UK.

If you change your name

You must update your online status with your new name.

Your online status will be checked at the border when you enter the UK. If your name on your passport or identity card isn’t the same as your online status, you might not be allowed back into the UK.

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