Letter to challenge a parking ticket: parking on private land - you broke the rules but had a good reason

This advice applies to Scotland. See advice for See advice for England, See advice for Northern Ireland, See advice for Wales


You can use this letter to challenge a ticket you've been given for parking on private land. This letter covers situations where you accept that you broke the car parking rules, but think you had a good reason for doing so.

You can explain the circumstances in more detail and ask the parking company to use its discretion to waive the car parking charge.

For example, you may want to explain that your hospital appointment overran, causing you to leave your car in the car park for longer than the rules allowed.

This letter does not cover parking tickets issued by the police or a local authority for parking on public land. For more information about when to use this letter, see Parking tickets on private land.

It is important to include as much evidence as you can to explain what happened and why you think you shouldn’t have to pay the charge, for example a photo of the ticket machine displaying an 'out of order' message.

This template is to be used for guidance and may not suit your specific situation. If you require more detailed advice and guidance, you can get more help.

Sam Hoolin

8 Park Avenue


01632 960001

Giltham Parking Services

24 Station Road
GT16 3LP

16 July 2024

To whom it may concern,

Re: Parking ticket 134141234

I was issued a parking ticket for parking at Ruby Road shopping centre on 23 April 2022. There is a good reason to explain why I broke the parking rules:

I paid for a ticket, but I couldn’t display it because the machine was out of order and it didn’t give me the ticket.

I have enclosed the following evidence to demonstrate my claim: A dated photograph of the handwritten note I wrote at the time and left under the windscreen of my car explaining what had happened.

I hope that the parking charge can be waived.

Yours faithfully,

Sam Hoolin