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• Faulty goods

  Consumer template letters for faulty goods. Use our template letters if you need to write about an issue with faulty goods to a supplier.

• Before you get work done on your home

  Steps to help you avoid disputes and problems with building work, home improvements, renovations and repairs

• Problems with services or traders

  Template letters for consumers if you have problems with services or traders. Get help writing a letter by using our templates if you're having problems.

• Water

  Information about consumer issues relating to water. Get help paying for your water bill, interruptions to your supply and how you can complain.

• Complaints about banks and building societies

  How to make a complaint about your bank or building society and the standard of service

• Getting your money back if you paid by card or PayPal

  Check how to get a refund if you paid for something by credit card, debit card, charge card, or PayPal. Find out about 'Section 75' and 'chargeback

• Help with legal costs

  Document covers sources of advice and help with legal costs from publicly funded and other legal help schemes in Scotland

• Vets and pets

  Consumer advice about vets and pets. Get help and advice complaining about a vet or what to do if your pet gets ill or dies after buying them.

• Getting the best credit deal

  Advice on getting a good best deal when borrowing money, including comparing credit products, costs involved, terms and conditions and checking whether you can afford the repayments

• Tenancy agreements

  Find out about tenancy agreements and what they should have in them as well as information a tenant must be given and about sham tenancies and unfair tenancy agreements