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• How to use simple procedure

  How to use simple procedure to take someone to court in Scotland. Find out more about how to submit a claim

• HELMS (Home Energy & Lifestyle Management Ltd) and Green Deal complaints

  Get free advice to find out if you've been scammed by HELMS (Home energy and lifestyle management ltd) when they sold you solar panels, wall cladding and other energy efficient products for your home.

• Telling delivery companies about your delivery or collection needs

  Check how you can set your accessibility needs for parcels delivered to your home, locker, shop or collection point

• Check if you have to pay a debt

  How to check liability for a debt, including time limits on debts and how to challenge a debt you think you might not be liable

• Scams

  Overview and content list for scams. Get help checking if you've been scammed, what to do if you've been scammed and how you can report

• Insurance

  Insurance Insurance claims Problems with insurance policies Types of insurance Cancelling an insurance policy

• Holidays and transport

  Find out about holiday and travel cancellations and compensation. Get information on claiming compensation or getting a refund for cancelled or delayed travel

• Event tickets

  Event tickets Buying event tickets safely online Complaining about an event Getting a refund on an event ticket Illegal ticketing websites

• Home improvements

  Information about home improvements. Read our advice before you get work done on your home, problems with building work and cancelling planned work.

• Post and parcels

  Check how to claim compensation or complain about a problem with your post. You can also find out collection and delivery times and how to stop junk mail