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• What is Universal Credit?

  What is Universal Credit and how it works - including how it's different from other benefits and what other benefits you can claim at the same time

• Report a scam

  If you've been scammed, there are organisations you should report the scam to. Find out how to report a scam and what information to gather

• Other information

  Read about giving other information which does not fit anywhere else on the ESA form. You can use extra sheets of paper if there’s not enough space in the box

• Funding for energy efficiency in homes

  Find out about funding schemes available to help make homes more energy efficient. Schemes available for tenants, homeowners or landlords

• You can't afford to top up your prepayment meter

  Ways you can make your prepayment meter more affordable, and how to get gas or electricity urgently if you've run out of credit

• Letter to complain about faulty goods bought from a company before 1 October 2015

  Letter to complain about faulty goods and ask for a repair, replacement or refund - for things you bought before 1 October 2015

• Getting a visitor visa for family and friends

  Getting a visa for a friend or family member to visit you in the UK for less than 6 months

• Letter to complain about faulty goods supplied with a service

  Letter to complain to trader about faulty goods they supplied with a service

• Get help with the cost of living

  Check what extra help you could get if you're struggling with the cost of living - including the Cost of Living Payment scheme

• Getting a Universal Credit budgeting advance

  Find out how to get a Universal Credit budgeting advance, a loan for emergency and one-off expenses. Who’s eligible, how much you'll get and how to apply