Search

• Check Royal Mail collection and delivery times

  Find out when your post will be delivered by Royal Mail, and collected from your nearest post box

• Problems getting insurance

  Why insurers might not offer you insurance and what to do if you are having problems with getting insurance

• Unhygienic and unclean premises

  What to do if you think a food shop, vendor or restaurant is selling food in an unclean or unhygienic environment. Also includes information about the Food Hygiene Information Scheme and Eat Safe Award

• Help with travel costs for younger people

  Information for young people on how to get free or cheaper travel on public transport

• Getting a refund for a cancelled or delayed train

  How to get a refund or compensation for a cancelled or delayed train. You need to keep your tickets to get a refund and should try to claim within 28 days

• Buying event tickets safely online

  Advice on how to buy event tickets safely online. Find out what to look for when buying tickets to an event online to make sure it's safe.

• Claim back credit

  Information about claiming back credit from your energy supply. Check if your previous energy supplier owes you money and claiming back credit

• Save energy at home

  Information about saving energy at home. Get help on how to make your home more energy efficient, saving money heating your home and more

• Your energy meter

  Overview and content list for your energy meter. Get help reading your meter, checking it's working correctly, getting a meter installed and more

• Payment protection insurance

  Get help with payment protection insurance issues. Check if you can complain about PPI, how to complain about it and how you can take your complaint further