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  • Stop getting junk mail

    Get help on how to reduce the amount of junk mail you get. There are some actions you can take to stop getting junk mail, follow these steps to reduce

  • Make a complaint

    Get help making a complaint about your energy supplier. Find out more about contacting your supplier about a problem and complaining to the energy ombudsman

  • Moving home

    Overview and content list for help moving home with your energy services. Find out who your supplier is and getting your new home connected to a supplier

  • Return faulty goods

    Find out when and how you can return faulty goods for a refund, repair or replacement

  • Get emotional support if you’ve been scammed

    Find out where you can get emotional or financial support if you've been scammed

  • Private water supply registration and quality of supply

    Registration and testing of a private water supply, displaying public notices, and information about how to maintain and improve the supply

  • Problems getting insurance

    Why insurers might not offer you insurance and what to do if you are having problems with getting insurance

  • Unhygienic and unclean premises

    What to do if you think a food shop, vendor or restaurant is selling food in an unclean or unhygienic environment. Also includes information about the Food Hygiene Information Scheme and Eat Safe Award