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• If the car you bought is still on hire purchase

  Your rights and options if you find out the car you bought is still subject to a hire purchase or conditional sale agreement

• Problems with your travel insurance claim

  What you need to do if you have problems making a claim on your travel insurance policy

• Cancelling a gym membership

  When you can cancel your gym membership without paying, what to say to the gym when asking to cancel, where to get more help if the gym's not responding

• Letter to complain about a delay to a service

  Letter to complain to a trader about delays in starting or finishing a service

• Report a scam

  If you've been scammed, there are organisations you should report the scam to. Find out how to report a scam and what information to gather

• If something is advertised at the wrong price

  Your rights and options if something is wrongly priced on a label, advertisement or listing

• Report fake or counterfeit goods

  You have the legal right to a refund if you’ve bought something that’s fake or counterfeit - how to claim, reporting traders

• Claim using a warranty or guarantee

  How to claim using a warranty or guarantee, when to use your legal rights instead reading the small print

• Cancelling a service you’ve arranged

  When you can cancel a service, how to get your money back, how to negotiate with the business

• Loan sharks

  Information about illegal lending, how to check if a lender is properly licensed and what to do if you owe money to a loan shark