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• If you were misled or pressured into buying something you didn’t want

  You have the legal right to a refund if you feel you were unfairly pressured or misled into buying a product or service

• Furniture and appliances in rented homes

  Find out about responsibilities of landlords if there are problems with furniture, gas fittings or electrical appliances in rented housing

• Parking tickets on private land

  When you can be issued with a parking ticket for parking on private land or in a privately-owned car park and what to do if you receive a ticket

• Making a claim on your insurance policy

  Deciding whether to make an insurance claim, how to make a claim and what to do if someone claims against you

• If the car you bought is still on hire purchase

  Your rights and options if you find out the car you bought is still subject to a hire purchase or conditional sale agreement

• Problems with your travel insurance claim

  What you need to do if you have problems making a claim on your travel insurance policy

• Cancelling a gym membership

  When you can cancel your gym membership without paying, what to say to the gym when asking to cancel, where to get more help if the gym's not responding

• Letter to complain about a delay to a service

  Letter to complain to a trader about delays in starting or finishing a service