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• Cancel something you bought on hire purchase

  Returning something you bought on hire purchase or conditional sale. How to cancel the agreement and what you’ll owe

• If something you ordered hasn't arrived

  Check what to do if a parcel hasn't arrived and how to spot scam messages about it. Check your rights to a refund or another delivery and how to contact the seller

• Cancelling a gym membership

  When you can cancel your gym membership without paying, what to say to the gym when asking to cancel, where to get more help if the gym's not responding

• Pet gets ill or dies after buying

  If you recently bought a pet and it soon becomes ill or dies you may have a right to get a refund or replacement from the trader you bought it from

• If something is advertised at the wrong price

  Your rights and options if something is wrongly priced on a label, advertisement or listing

• If you're unhappy about poor service

  What to do if you're unhappy with poor service, what your rights are, what to say to the trader, how to get your money back, how to take the complaint further

• Complaining about a vet

  What to do if you have a complaint against your vet for negligence or misconduct

• Furniture and appliances in rented homes

  Find out about responsibilities of landlords if there are problems with furniture, gas fittings or electrical appliances in rented housing