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• Challenging a Pension Credit decision - mandatory reconsideration

  How to challenge a Pension Credit decision and apply for mandatory reconsideration

• Changing your mind about something you've bought

  What you can do if you’ve changed your mind about something you’ve bought - your rights, whether you can take it back and get a refund or an exchange

• Cancelling a service you’ve arranged

  When you can cancel a service, how to get your money back, how to negotiate with the business

• Change how your Universal Credit is paid in Scotland

  Information about Universal Credit choices for people living in Scotland applying for or already getting UC in a full service area. These choices allow for UC to be paid twice a month and for the housing element to be paid direct to a landlord

• Other benefits and help if you get Adult Disability Payment

  Find out about other benefits and help if you get Adult Disability Payment

• Schemes that can help if you can’t pay your mortgage

  Information on schemes which help homeowners who are struggling to pay their mortgage, including government-backed and private schemes and schemes run by local councils and housing associations

• If you're facing eviction because your home has been repossessed

  What happens when your facing eviction because your home has been repossessed

• Your insurer refuses your claim when you don’t give relevant information

  What your responsibilities were to give information to your insurer before 6 April 2013, to help with any disputes with insurance taken out, renewed or changed before 6 April 2013

• Check if you're working more than the 48-hour limit

  Check if you're working more than the legal limit of 48 hours a week. Find out what you can do if your employer is asking you to work over the limit

• Using alternative dispute resolution to solve a problem

  How alternative dispute resolution (ADR) may help solve a problem and descriptions of the main types of ADR schemes and how to use them