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• Getting your broken boiler repaired or replaced

  Check whether you need to get your broken boiler repaired or replaced. Check if you can fix the problem yourself or what financial help is available for a new boiler

• Challenging what the CMS says you should get

  Find out how to ask the CMS for a review or a variation, for example if your circumstances have changed

• Choosing your energy tariff

  Choosing the right energy tariff for your needs, including special tariffs for different energy meters and systems

• Problems with your Green Deal energy efficient home improvements

  Find out about Green Deal funding and how to check whether you have it and if you were mis-sold

• Discrimination because of race

  Taking action about race discrimination, explaining when it is unlawful or not unlawful and organisations which can help

• Children who are looked after by the local authority

  A definition of children in need and information on the services which local authorities must provide

• Step 3: Check the type of discrimination

  To check if you’ve been discriminated against, you can check if you experienced a type of discrimination in the Equality Act 2010

• Step 2: Check what discrimination arguments you have

  that discriminates against you less. You can suggest other ways to solve the problem. For example your landlord might be able to: help with a benefits claim which will help you pay the rent make an agreement