Search

• Claim compensation if an item or product causes damage

  How to claim compensation if something you’ve bought or a service you’ve paid for causes you a problem and the trader is at fault

• Getting help from a motor trade association

  How to find out if a dealer is a member of a trade association and whether they can help you sort out a problem with a dealer

• Parking tickets on private land

  When you can be issued with a parking ticket for parking on private land or in a privately-owned car park and what to do if you receive a ticket

• Complaining about a funeral

  What you can do if you're not happy with the service you've received from a funeral director

• How the scores are worked out

  We compare energy suppliers' customer service by looking at data from a number of reliable sources. Find out more about how the scores are worked out

• If your post or parcel has been lost, damaged or delayed

  Check if you can get compensation and how to make a complaint. Find out what to do if an important document was lost in the post or if your parcel was stolen

• Your insurer refuses your claim when you don’t give relevant information

  What your responsibilities were to give information to your insurer before 6 April 2013, to help with any disputes with insurance taken out, renewed or changed before 6 April 2013

• Report a scam

  If you've been scammed, there are organisations you should report the scam to. Find out how to report a scam and what information to gather