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• Complaints about charities

  Information about how to complain about a charity's products, services or fundraising activities, including when to contact the Scottish Fundraising Adjudication Panel, the Office of the Scottish Charity Regulator (OSCR) or another regulator

• Your right to a fair trial

  Explains how the right to a fair trial is protected by article 6 of the Human Rights Act 1998 and the types of criminal and civil hearings or proceedings that are covered by the article

• The scheme of assistance for house repairs and adaptations

  Find out what help local authorities can provide for repairs and improvements to privately owned houses and adaptations for disabled people

• Car finance claims: what to do if you bought a car on finance

  If you bought a car, van or motorbike on finance, check if you can get compensation from your lender

• Payday loans - making a complaint

  How to complain to a payday loan lender, the Financial Ombudsman Service or a trade association about a payday lender that has not followed the Good Practice Customer Charter and the Financial Conduct Authority (FCA) rules

• If a creditor takes money from your bank or building society

  Information about bank or building society accounts being frozen by a creditor, what the protected minimum balance is, challenging the arrestment and applying for time to pay

• Debt management plans

  Overview and content list for debt management plans. Read our advice about getting a debt management plan, while one is in place and making a complaint

• Letter to complain to a phone company about cashback

  Use this letter to complain to a phone company that hasn't given you the cashback they promised