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• An insurer approaches you to settle a claim

  What to think about before taking up an offer to settle a claim directly from another insurer

• Claim compensation for a holiday

  Claim compensation if something went wrong on your holiday or the company went bust. What you're legally entitled to - what to do

• Check if a financial service has followed the rules

  Check what rules financial services need to follow, including banks, mortgage lenders and creditors, and how you can complain

• Letter to complain about non-delivery of goods

  Use this letter to 'make time of the essence' when an item you've ordered hasn't been delivered

• Problem with a used car

  Find out your rights if you've bought a used car and something has gone wrong. You may have a legal right to a repair, the cost of a repair, or some or all of your money back

• Letter to say you received goods or services you didn't ask for

  Use this letter to write to a trader who has sent you goods or services you didn't order or ask for. These are sometimes called ‘unsolicited goods

• Making a claim on your insurance policy

  Deciding whether to make an insurance claim, how to make a claim and what to do if someone claims against you

• What to do if your mobile phone is lost or stolen

  Find out what to do if your mobile phone is lost or stolen. You should report it to your network provider, and if it was stolen report it to the police