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• Payday loans - reasons to complain about your lender

  What you can complain about if your payday lender doesn’t follow the Good Practice Customer Charter rules

• Getting paid if your employer goes out of business or disappears

  Check if your employer has officially shut down. Find out how to apply for money you’re owed

• Check if your energy meter isn't working properly

  How to check if the meter's faulty, getting your supplier to test the meter, how the meter is tested, what the supplier should do if your meter is faulty

• Appealing an ESA decision

  Find out how to appeal an ESA decision. Before you can appeal a decision made by the DWP, you might need to ask for a mandatory reconsideration

• If you are arrested and held in custody by the police in Scotland

  Your rights if you are arrested and held in custody by the police in Scotland

• Step 7: Sending the Simple Procedure claim form and paying the fee

  pay with a debit or credit card over the phone. Make sure you pay the right fee - if you pay the wrong amount, it can’t be registered and you might miss your deadline. Under the Simple Procedure rules

• Move your gas or electricity meter

  What to do if you need your gas or electricity meter moving. Find out when you can move your meter, who can do it and what it could cost

• Personal injuries

  Information on dealing with a personal injury caused by another person or authority, including organisations that can provide further help, support and counselling