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• How an arbitrator decides the outcome of a complaint

  How to apply for arbitration relating to a dispute, how an arbitrator decides the outcome, what happens after the decision, and who pays for the costs of arbitration

• If someone owes you money or compensation

  Information about taking court action under the simple procedure for money owed to you or for faulty goods or services

• Ending a hire purchase or a conditional sale agreement - letter

  Letter to end a hire purchase or conditional sale agreement. You might need to do this if you can't afford the payments any more

• Letter to complain about faulty goods bought from a company

  Letter to complain about faulty goods and ask for a repair, replacement or refund

• Ending a joint hire purchase or a conditional sale agreement - letter

  Letter to end a joint hire purchase or conditional sale agreement. You might need to do this if you can't afford the payments any more

• Food and drink organisations

  Who you can contact for information or to make a complaint if you have a problem or concern about poor hygiene or safety in food outlets

• Letter to cancel goods or services bought at home or in a public place

  Letter to cancel a sale during your 14 day 'cooling off period' - for doorstep sales and sales at a home, workplace or public place

• Payday loans - making a complaint

  How to complain to a payday loan lender, the Financial Ombudsman Service or a trade association about a payday lender that has not followed the Good Practice Customer Charter and the Financial Conduct Authority (FCA) rules