Letter for repaying debt to your energy supplier

Your details

These details will appear on your letter.

Your full name

Your address

Put your street, town and postcode on different lines.

Your email address (optional)

Your phone number (optional)

If it’s not a UK number, include the country code. If it’s a landline, include your area code.

Energy supplier’s details

Energy supplier’s name

For example, British Gas or ScottishPower.

Energy supplier’s address

Check your bills to find their address. Put the street, town and postcode on different lines.

Is there a specific person you want to write to?

Yes

If yes, what's their name? (optional)

If you selected no, leave this blank.

Your energy account

You can find your account details by checking bills, letters or emails from your energy supplier. If you have an online account you can also check that.

Account number

This might also be called a ‘customer number’.

Reference number (optional)

You might have a separate reference number, for example, if you’ve already written to your supplier and they gave you a reference number in their reply.

Which type of energy do you get?

Electricity

Gas

Electricity and gas

Your repayments

If you get your gas and electricity from two separate suppliers and you owe money to both, write a separate letter to each supplier.

Reasons you can’t keep up with the payments

Give as much detail as you can. For example, financial pressures, a change of income, or a change in members of the household. You should also say how long your financial difficulties might last.

How much do you owe?

Don't put a ‘£’ sign. We’ll add this for you.

Do you pay weekly or monthly?

Weekly

Monthly

How much do you currently pay?

Don't put a ‘£’ sign. We’ll add this for you.

How much would you like to pay?

Don't put a ‘£’ sign. We’ll add this for you.