Letter to ask for a refund or alternative when a package holiday is changed

Your details

These details will appear on your letter.

Your full name

Your address

Put your street, town and postcode on different lines.

Your email address (optional)

Your phone number (optional)

If it’s not a UK number, include the country code. If it’s a landline, include your area code.

Holiday company’s name

Holiday company's address

Put the street, town and postcode on different lines.

Is there a specific person you want to write to?

Yes

If yes, what's their name? (optional)

If you selected no, leave this blank.

Reference number (optional)

This might be called a booking number or order number. Check letters or emails from the holiday company or travel agent.

What’s the name of the holiday?

For example 'Two-week adventure break in Grand Canaria'.

When did you book it?

For example ‘4 July 2022'. Check the booking if you're not sure.

List the changes to the holiday after you paid for it

If there’s more than 1, put them on different lines or in a numbered list.

How would you like this problem to be solved by the holiday company?

Cancel the holiday and give a full refund

Switch to another holiday