It looks like you have JavaScript turned off. You need it to accept or reject cookies on our site.
As it’s turned off, we’ll only use the essential cookies our website needs to work. This means some things, like videos, might not work for you.
You can find out more about the cookies we use.
We use essential cookies to make our site work.
We'd also like to use some additional cookies to:
Find out more about how we use cookies and keep your data safe.
You’ve accepted additional cookies. You can change your cookie settings at any time
You’ve rejected additional cookies. You can change your cookie settings at any time
These details will appear on your letter.
Put your street, town and postcode on different lines.
If it’s not a UK number, include the country code. If it’s a landline, include your area code.
Put the street, town and postcode on different lines.
If you selected no, leave this blank.
This might be called a booking number or order number. Check letters or emails from the holiday company or travel agent.
For example ‘4 August 2022 to 11 August 2022’.
For example ‘my partner’ or ‘my wife and children’. If you went on your own, leave this blank.
Include details like names, dates or time frames if you know them. If there’s more than 1 problem, put them on different lines or in a numbered list.
For example ‘14 January 2022’. If you don’t know the exact date, try to be as specific as you can, for example, ‘January 2022’. If you have complained several times, list the dates.
Don’t put a ‘£’ sign - we’ll add this for you.
If the holiday company is a member of the ABTA (The Travel Association), you can send them a copy of this letter. If they aren’t a member, leave this blank.
If you select an option by mistake, change your selection to 'Not applicable'.
If you don’t want to send anything, leave this blank.
For example ‘photo evidence’ or ‘a diary of events’. If there’s more than 1, put them on different lines or in a numbered list.