Letter to complain about faulty goods bought from a company

Sam Hoolin

8 Park Avenue
Arlton
AL1 4CA

sam123@mail.com

01632 960001

Giltham Traders

24 Station Road
Giltham
GT16 3LP

17 October 2026

To whom it may concern,

Complaint about faulty goods

I bought a sewing machine from you on 14 January 2022. I paid £300.

I now find the goods have the following fault:

The machine stops working after half an hour and won't work again for at least an hour.

Under the Consumer Rights Act 2015, goods you supply must be fit for purpose. As there was a problem with the goods when I bought them, I request that you give me a full refund.

In support of my claim I have enclosed: The receipt for the sewing machine.

Please respond within 14 days of receiving this letter.

Yours faithfully,

Sam Hoolin