Letter to complain about faulty goods bought on hire purchase

Your details

These details will appear on your letter.

Your full name

Your address

Put your street, town and postcode on different lines.

Your email address (optional)

Your phone number (optional)

If it’s not a UK number, include the country code. If it’s a landline, include your area code.

Creditor’s name

Creditor’s address

Put the street, town and postcode on different lines.

Is there a specific person you want to write to?

Yes

If yes, what's their name? (optional)

If you selected no, leave this blank.

Account number

When did you sign the agreement?

For example ‘14 January 2022’. Check the hire purchase agreement if you’re not sure.

What did you buy?

Give as much detail as you can. For example, the make and model.

Which company did you buy it from?

Describe the problem

Include details like names, dates or time frames if you know them. If there’s more than 1 problem, put them on different lines or in a numbered list.