Letter to make a claim for equal liability from a credit provider

Your details

These details will appear on your letter.

Your full name

Your address

Put your street, town and postcode on different lines.

Your email address (optional)

Your phone number (optional)

If it’s not a UK number, include the country code. If it’s a landline, include your area code.

Credit provider's name

Credit provider’s address

Put the street, town and postcode on different lines.

Is there a specific person you want to write to?

Yes

If yes, what's their name? (optional)

If you selected no, leave this blank.

Account number

This will be on any letters or statements you’ve have had from the credit company.

Did you buy an item or a service?

Item

Service

What did you buy?

Give as much detail as you can. For example, the make and model.

When did you buy it?

For example ‘14 January 2022’. If you don’t know the exact date, try to be as specific as you can, for example, ‘January 2022’.

How much did you pay with credit?

Don’t put a ‘£’ sign - we’ll add this for you.

Where did you buy it?

Which type of credit did you use?

Credit card

A regulated credit agreement

Describe the problem

Include details like names, dates or time frames if you know them. If there’s more than 1 problem, put them on different lines or in a numbered list.