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Energy policy research

We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across Great Britain.

As the statutory consumer body for energy consumers in Great Britain, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.

Good practice guide

12 December 2017

A practical guide to delivering holistic support for energy consumers who self-disconnect from their prepayment meter

Good practice guide

20 January 2017

How energy suppliers can signpost and refer vulnerable consumers to the right source of help

Living without mains gas

19 January 2017

The report highlights some of the problems faced by people who don’t have mains gas connections and rely on fuel deliveries.

Complaints Signposting Audit

19 January 2017

Audit of energy supplier signposting to the Citizens Advice consumer service and Ombudsman Services: Energy

The Disrupted Decade

29 November 2016

4 disruptions that will shake things up for energy consumers

Networks’ Good Intentions

12 September 2016

How are energy networks supporting vulnerable consumers? Citizens Advice’s latest energy report investigates.