Good practice guide
12 December 2017
A practical guide to delivering holistic support for energy consumers who self-disconnect from their prepayment meter
We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across Great Britain.
As the statutory consumer body for energy consumers in Great Britain, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.
12 December 2017
A practical guide to delivering holistic support for energy consumers who self-disconnect from their prepayment meter
25 October 2017
Our economic research shows how effective energy efficiency standards can bring private renters a net benefit.
09 October 2017
We analysed whether energy network operators deliver the services they should be delivering and whether consumers receive the compensation they are entitled to.
02 October 2017
Quarterly domestic energy supplier complaints handling league tables.
31 July 2017
A guide for suppliers on good practice for engaging consumers with restricted meters
28 July 2017
We are consulting on changes to expand the number of suppliers in the rating, and change the data we use for some of the metrics
11 July 2017
Energy Consumers’ Missing Billions sets out how consumers are overpaying by £7.5bn for energy networks over eight years.
10 July 2017
10 March 2020
Recommendations for complaints signposting on energy suppliers websites and documentation
20 March 2017
Report looks at gap between extra costs in the energy market and help available to reduce bills with suggestions as to how to close this gap
31 May 2017
Analysis of responses to an information request by Citizens Advice looking at services provided by private heat supply companies
09 March 2017
This is a good practice guide for energy suppliers, which concerns how to support vulnerable consumers throughout the smart meter roll-out.
02 May 2017
Investigating microbusinesses’ interest in, and understanding of, smart meters
20 January 2017
How energy suppliers can signpost and refer vulnerable consumers to the right source of help
19 January 2017
The report highlights some of the problems faced by people who don’t have mains gas connections and rely on fuel deliveries.
19 January 2017
Audit of energy supplier signposting to the Citizens Advice consumer service and Ombudsman Services: Energy
10 October 2016
Final proposals for improvements to energy supplier performance information and delivery of the energy supplier comparison tool.
12 September 2016
How are energy networks supporting vulnerable consumers? Citizens Advice’s latest energy report investigates.