Skip to navigation Skip to content Skip to footer

Letter to complain about the poor standard of a service arranged before 1 October 2015

This advice applies to Wales

This letter applies to a service that you gave the go-ahead for before 1 October 2015. If you gave the go-ahead on or after 1 October 2015, use our letter to complain about the poor standard of a service.

Use this letter template to complain to a trader if you're not happy about the standard of their work.

You might want to use it to complain about things like:

  • problems with car repairs
  • poor service in a hotel or restaurant
  • badly done hair and beauty treatments

It should help the trader understand your point of view and their legal obligation to sort out the problem.

If your problem is with poor quality building work, badly done decorating or a botched home improvement use the letter to complain to a trader about poor quality work agreed before 1 Oct 2015 instead.

You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them. 

Before you use this template, make sure you read our advice on how to complain about a service or what to do if you have a problem with a car repair.

Further help

Contact the Citizens Advice consumer helpline on 03454 04 05 06 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form or write to them.

If you’re in Northern Ireland, contact Consumerline.

Did this advice help?
Why wasn't this advice helpful?
Did this advice help?

Thank you, your feedback has been submitted.