Skip to navigation Skip to content Skip to footer

Get help with online scams

This advice applies to England

Coronavirus - be aware of new scams

It's important you're aware of the many new scams around at the moment because of coronavirus. Scams to look out for include:

  • advertising face masks or medical equipment at high prices
  • emails or texts pretending to be from the government
  • emails offering life insurance against coronavirus
  • people knocking at your door and asking for money for charity

If you see emails or texts about coronavirus from someone you don't know, or from an unusual email address, don't click on any links or buy anything.

Don't give money or personal details to anyone you don't know or trust - for example someone who knocks on the door and offers to help.

You can contact our scams advisers if you:

  • think you might have found an online scam
  • need advice about scams
  • want to report an online scam

We'll let you know what to do next, and give you support on the issues you might be facing.

Call our helpline

You can get advice from a Scams Action adviser by calling 0808 250 5050.

The service is open from Monday to Friday, 9am to 5pm. We're closed on bank holidays.

Calls are free from mobiles and landlines.

If the service is closed you can fill in our scams contact form and an adviser will get in touch with you.

Talk to us online

Use our chat service to talk to a Scams Action adviser online, or book a face-to-face appointment.

 

 

Chat is available from Monday to Friday, 9am to 5pm. It's closed on bank holidays.

If you can't see a chat box on the page, it might mean there are no advisers available. It's worth waiting for a few minutes and then trying again.

If chat isn’t available you can fill in our scams contact form and an adviser will get in touch with you.

We'll need to ask you for a few details, including your postcode. Read our privacy policy to find out how we store and use your personal information.

Some 'ad blocker' software stops chat working. If you use an ad blocker, make sure you add citizensadvice.org.uk as a trusted site.

Before you report an online scam to us

You can contact the Scams Action service to report an online scam. Before you get in touch, check our advice on reporting a scam.

Did this advice help?
Why wasn't this advice helpful?

Please tell us more about why our advice didn't help.

Did this advice help?

Thank you, your feedback has been submitted.